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- Tasks: Manage IT support tickets and handle hardware repairs in a secure environment.
- Company: Join a well-established team at a government location in Helston, Cornwall.
- Benefits: Enjoy a full-time contract role with opportunities for professional growth.
- Why this job: Be part of a fast-paced IT environment supporting critical services.
- Qualifications: Experience in IT support and ticketing systems is essential; SC Clearance required.
- Other info: This role does not offer visa sponsorship.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking an organised and detail-oriented IT Support Administrator to join a well-established team onsite at a secure government location in Helston. This role is ideal for someone with a background in IT support, ticket and asset management, and a solid understanding of hardware triage and repair.
Key Responsibilities:
- Manage incoming tickets for your designated hub and surrounding spokes, ensuring timely updates and maintaining service levels.
- Handle hub stock and asset management, including scanning kit in and out in line with contract requirements.
- Manage IT equipment disposals processed through the hub, following proper procedures.
- Triage and carry out basic hardware repairs on warranty equipment, working with vendors for parts and returns.
- Replenish IT lockers on site as required.
- Identify and escalate potential service issues or improvements to the Team Leader.
- Adhere to all site-specific regulations and internal IT processes.
Current SC Clearance is mandatory for this position. Demonstrable experience in IT support, ticketing systems, and hardware handling is required. Familiarity with asset management and stock control processes is essential. The ability to follow strict procedures and work independently in a secure environment is necessary. Strong communication and organisational skills are also important.
This is a fantastic opportunity to be part of a professional and fast-paced IT environment supporting critical services. If you’re ready for your next challenge in a secure setting and meet the clearance requirements, we’d love to hear from you.
Information Technology Support Administrator employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Administrator
✨Tip Number 1
Familiarise yourself with the specific ticketing systems and asset management tools commonly used in IT support roles. This knowledge will not only help you stand out during interviews but also demonstrate your proactive approach to understanding the job requirements.
✨Tip Number 2
Since this role requires active SC Clearance, ensure you have all necessary documentation ready and be prepared to discuss your clearance status openly. Highlighting your readiness can give you an edge over other candidates.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of past experiences where you successfully triaged hardware issues or managed IT equipment. Being able to articulate these experiences can significantly boost your chances.
✨Tip Number 4
Network with current or former employees in similar roles at the company or within the industry. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Information Technology Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, ticket management, and hardware repair. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational skills and attention to detail. Mention your familiarity with asset management and your ability to follow strict procedures, as these are crucial for the role.
Highlight Security Clearance: Since active SC Clearance is mandatory for this position, make sure to clearly state your current clearance status in your application. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Support Administrator.
How to prepare for a job interview at identifi Global Resources
✨Know Your Technical Stuff
Brush up on your IT support knowledge, especially around ticketing systems and hardware triage. Be prepared to discuss your experience with asset management and how you've handled similar responsibilities in the past.
✨Demonstrate Organisational Skills
Since the role requires strong organisational abilities, think of examples where you've successfully managed multiple tasks or projects. Highlight your attention to detail and how you ensure timely updates on tickets.
✨Understand Security Clearance Requirements
Familiarise yourself with the importance of SC Clearance in this role. Be ready to discuss your understanding of working in secure environments and how you adhere to strict procedures.
✨Prepare Questions for the Interviewer
Show your interest in the role by preparing thoughtful questions. Ask about the team dynamics, specific challenges they face, or how success is measured in the position. This demonstrates your enthusiasm and proactive attitude.
