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- Tasks: Manage IT support tickets and handle hardware repairs in a secure environment.
- Company: Join a well-established team at a government location in Helston, Cornwall.
- Benefits: Enjoy a competitive rate of £21/hr with a full-time contract.
- Other info: This role does not offer visa sponsorship; ideal for organised individuals ready for a challenge.
- Why this job: Be part of a fast-paced IT environment supporting critical services and making a difference.
- Qualifications: Must have active SC Clearance and experience in IT support and asset management.
The predicted salary is between 42000 - 60000 £ per year.
Location: Onsite - Helston, Cornwall
Contract Type: Full-Time, Contract (Inside IR35)
Security Clearance: Active SC Clearance required
Rate: £21/hr
This role does not offer visa sponsorship now or in the future.
We are currently seeking an organised and detail-oriented IT Support Administrator to join a well-established team onsite at a secure government location in Helston. This role is ideal for someone with a background in IT support, ticket and asset management, and a solid understanding of hardware triage and repair.
Key Responsibilities:- Manage incoming tickets for your designated hub and surrounding spokes, ensuring timely updates and maintaining service levels.
- Handle hub stock and asset management, including scanning kit in and out in line with contract requirements.
- Manage IT equipment disposals processed through the hub, following proper procedures.
- Triage and carry out basic hardware repairs on warranty equipment, working with vendors for parts and returns.
- Replenish IT lockers on site as required.
- Identify and escalate potential service issues or improvements to the Team Leader.
- Adhere to all site-specific regulations and internal IT processes.
- Current SC Clearance is mandatory for this position.
- Demonstrable experience in IT support, ticketing systems, and hardware handling.
- Familiarity with asset management and stock control processes.
- Ability to follow strict procedures and work independently in a secure environment.
- Strong communication and organisational skills.
This is a fantastic opportunity to be part of a professional and fast-paced IT environment supporting critical services. If you’re ready for your next challenge in a secure setting and meet the clearance requirements, we’d love to hear from you.
Information Technology Support Administrator employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Administrator
✨Tip Number 1
Make sure you highlight your current SC Clearance in any conversations or networking opportunities. This is a crucial requirement for the role, and mentioning it upfront can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common ticketing systems and asset management processes. Being able to discuss your experience with these tools during interviews will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled hardware triage and repairs in the past. Having concrete examples will show your practical knowledge and problem-solving skills.
✨Tip Number 4
Network with professionals in the IT support field, especially those who have worked in secure environments. They can provide insights and tips that may help you stand out when applying for this position.
We think you need these skills to ace Information Technology Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential requirements. Tailor your application to highlight your relevant experience in IT support, ticket management, and hardware repair.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in IT support, particularly any experience with ticketing systems and asset management. Use specific examples to demonstrate your skills and achievements.
Showcase Your Skills: Make sure to mention your strong communication and organisational skills, as these are essential for the role. Provide examples of how you've successfully managed tasks independently in a secure environment.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for an IT Support Administrator.
How to prepare for a job interview at identifi Global Resources
✨Showcase Your IT Support Experience
Be prepared to discuss your previous roles in IT support. Highlight specific examples where you managed tickets, handled hardware repairs, or dealt with asset management. This will demonstrate your relevant experience and understanding of the role.
✨Understand Security Clearance Requirements
Since this position requires active SC clearance, make sure you are familiar with what that entails. Be ready to discuss your clearance status and any relevant experiences that showcase your ability to work in secure environments.
✨Demonstrate Organisational Skills
The role requires strong organisational skills, so prepare to give examples of how you've effectively managed tasks or projects in the past. Discuss any systems or methods you use to stay organised, especially in a fast-paced environment.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your interest in the position and the company. Ask about the team dynamics, specific challenges they face, or how success is measured in the role. This can also help you assess if the job is the right fit for you.