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For Companies At a Glance
- Tasks: Lead urgent and emergency care services, ensuring patient safety and operational excellence.
- Company: Join South London Health Services NHS Trust, a compassionate organisation dedicated to community health.
- Benefits: Enjoy a competitive hourly rate, flexible hours, and the chance to make a real impact.
- Why this job: Shape healthcare delivery, drive innovation, and work in a collaborative environment focused on patient care.
- Qualifications: Must have senior operational management experience in the NHS and strong leadership skills.
- Other info: This is an interim role with potential for long-term impact in a vital healthcare sector.
The predicted salary is between 72000 - 108000 £ per year.
Job Description
General Manager – Urgent, Emergency & Acute Care
South London Health Services NHS Trust
Interim post – 3 months rolling contract (Until substantive recruitment is completed)
Inside ir35 – £45 per hour (37.5 hours a week, Mon – Fri)
Senior Leadership Post | NHS Band 8D–9 (DOE)
We are seeking a dynamic and strategic General Manager to lead our Urgent, Emergency and Acute Care Services within the Integrated Adult Care (IAC) Directorate within this South London Health Services NHS Trust.
This high-profile leadership role will oversee the delivery and continuous improvement of vital front-line services, including:
- Emergency Department (A&E)
- Urgent Treatment Centre (UTC)
- Acute Medical Unit (AMU)
- Medical Same Day Emergency Care (MSDEC)
- Urgent Care Alliance (UCA)
🔹 Your Impact
You will play a pivotal role in operational excellence and strategic delivery—ensuring patient experience and safety are at the heart of everything we do. Working closely with the Associate Director of Operations (ADO), Clinical Business Unit Leads, and senior clinical teams, you’ll drive innovation and transformation across urgent and emergency pathways.
🔹 Key Responsibilities
- Lead delivery of NHS performance standards, KPIs, and commissioning requirements
- Provide strategic and operational leadership across urgent and emergency care
- Oversee budget management, workforce planning, and clinical service performance
- Implement innovative models of care and service redesign
- Promote a culture of continuous improvement and patient-centred care
- Represent the Trust in external system meetings and contribute to integrated care strategy
🔹 About You
- Proven experience in senior operational management in a multi-disciplinary NHS setting
- Strong leadership skills and the ability to influence clinical and non-clinical stakeholders
- Deep understanding of urgent and emergency care pathways and NHS policy
- Confident in managing large teams, complex budgets, and organisational change
- Highly developed communication, analytical, and decision-making skills
- Educated to Master’s level or equivalent professional experience
🔹 Desirable Experience
- Familiarity with Cerner Millennium and digital health tools
- Experience working with urgent care partners such as 111, MIUs, or GP hubs
- Understanding of Directory of Services (DoS) in emergency pathways
This is a unique opportunity to help shape urgent and emergency care delivery across South London — putting patients first, leading meaningful change, and working at the heart of a collaborative and compassionate organisation.
📝 Apply now to join a senior leadership team that’s committed to delivering care that our community can be proud of.
General Manager, NHS - Urgent, Emergency & Acute Care employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager, NHS - Urgent, Emergency & Acute Care
✨Tip Number 1
Network with professionals in the NHS, especially those involved in urgent and emergency care. Attend relevant conferences or workshops to meet potential colleagues and learn about the latest trends in the field.
✨Tip Number 2
Familiarise yourself with the specific challenges and innovations in urgent and emergency care within the NHS. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to improving patient care.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with the Trust's values. Be ready to provide examples of how you've successfully led teams through change and improved service delivery in previous roles.
✨Tip Number 4
Research the South London Health Services NHS Trust and its current initiatives. Understanding their strategic goals will allow you to tailor your discussions and show how your experience can contribute to their mission.
We think you need these skills to ace General Manager, NHS - Urgent, Emergency & Acute Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in senior operational management within the NHS. Focus on your leadership skills and any specific achievements related to urgent and emergency care.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your understanding of the role and how your background aligns with the key responsibilities. Emphasise your strategic vision for improving patient care and operational excellence.
Highlight Relevant Skills: In your application, specifically mention your experience with budget management, workforce planning, and your ability to influence stakeholders. Use examples to demonstrate your analytical and decision-making skills.
Showcase Continuous Improvement Initiatives: Discuss any previous initiatives you have led that focused on continuous improvement and patient-centred care. This will show your commitment to enhancing service delivery in urgent and emergency care.
How to prepare for a job interview at identifi Global Resources
✨Understand the NHS Landscape
Familiarise yourself with the current challenges and policies within the NHS, particularly in urgent and emergency care. This will help you demonstrate your knowledge and show that you're proactive about understanding the environment you'll be working in.
✨Showcase Leadership Experience
Prepare specific examples of your past leadership roles, especially in multi-disciplinary settings. Highlight how you've influenced teams and driven change, as this role requires strong leadership skills to manage large teams and complex budgets.
✨Emphasise Patient-Centred Care
Be ready to discuss how you prioritise patient experience and safety in your decision-making. Share examples of how you've implemented innovative models of care that focus on improving patient outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about potential challenges in urgent and emergency care and how you would address them, demonstrating your strategic thinking and operational excellence.
