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- Tasks: Provide hands-on IT support, manage service desk tickets, and perform hardware repairs.
- Company: Join a secure site team in Clyde, UK, focused on IT excellence.
- Benefits: Competitive pay at £19/hr, with opportunities for training and development.
- Other info: Great opportunity for career growth and skill enhancement in a supportive team.
- Why this job: Make a difference in IT support while working in a secure and dynamic environment.
- Qualifications: 2+ years in PC support, strong troubleshooting skills, and SC clearance eligibility.
The predicted salary is between 38000 - 40000 £ per year.
Location: Clyde, UK
Duration: ASAP - 1 year
Rate: £19/hr (Inside IR35) Via Umb
Clearance: Active SC Clearance or eligible to obtain
Role Overview
We are seeking an experienced Desktop Support Engineer to provide hands-on IT support within a secure environment, covering field service, workshop repairs, and asset management.
Key Responsibilities
- Manage and update service desk tickets, ensuring SLA compliance
- Perform hardware diagnostics, break/fix repairs (laptops & desktops)
- Manage IT asset stock, including in/out scanning and tracking
- Support vendor liaison for warranty repairs and parts
- Carry out secure disposal and locker replenishment tasks
- Identify and escalate service issues or improvements
Requirements
- SC clearance (or eligibility to obtain)
- Full clean UK driving licence
- 2+ years’ experience in PC field service or workshop environment
- Strong hardware troubleshooting and repair skills
- Willingness to join out-of-hours/standby rota
- HP/Dell accreditation (or willingness to train)
Desktop Support Engineer employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in secure environments. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Prepare for the interview by brushing up on your hardware troubleshooting skills. Be ready to discuss specific scenarios where you've successfully diagnosed and repaired issues. We want to see that hands-on experience shine!
✨Tip Number 3
Don’t forget to showcase your SC clearance status or your eligibility to obtain it. This is a big deal for roles in secure sites, so make sure it’s front and centre in your discussions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in desktop support and any relevant certifications. We want to see how your skills match the role, so don’t be shy about showcasing your hardware troubleshooting and repair expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Support Engineer role. Mention your hands-on IT support experience and how you’ve managed service desk tickets in the past.
Show Off Your SC Clearance: If you have active SC clearance or are eligible to obtain it, make sure to mention this upfront. It’s a key requirement for us, and we want to know you’re ready to hit the ground running in a secure environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at identifi Global Resources
✨Know Your Tech Inside Out
Make sure you brush up on your hardware troubleshooting skills before the interview. Be ready to discuss specific issues you've resolved in the past, especially with laptops and desktops. This will show that you have the hands-on experience they’re looking for.
✨Familiarise Yourself with Service Desk Protocols
Since managing service desk tickets is a key responsibility, it’s crucial to understand how ticketing systems work. Be prepared to talk about your experience with SLA compliance and how you prioritise tasks to meet deadlines.
✨Highlight Your Asset Management Experience
Discuss any previous roles where you managed IT assets, including tracking and scanning. If you have experience with secure disposal or vendor liaison, make sure to mention that too, as it aligns perfectly with their needs.
✨Show Your Willingness to Learn
If you don’t have HP/Dell accreditation yet, express your eagerness to train and learn. Companies appreciate candidates who are proactive about their professional development, especially in a fast-paced tech environment.