Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with tech equipment and manage support tickets across multiple sites.
- Company: Join a leading recruitment firm focused on sustainable innovation.
- Benefits: Full training, supportive environment, and opportunities for career growth.
- Why this job: Perfect for tech enthusiasts who love structured work and helping others.
- Qualifications: Previous IT support experience and a full UK manual driving licence required.
- Other info: Mobile role covering Aldershot and surrounding areas with a friendly team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an IT Support Engineer (Field Based) to join our team. This is a mobile role where you’ll travel between several nearby sites to support users with equipment, simple technical tasks, and ticket updates. This position is ideal for someone who enjoys structured work, clear processes, and a supportive environment. Full training will be provided.
Key Responsibilities
- Hand out peripherals and end-user devices (approx. 75%)
- Manage and update support tickets (approx. 20%)
- Basic break/fix engineering (approx. 5% — helpful but not essential)
Additional responsibilities
- Return equipment following a clear returns process
- Work towards shared team goals (e.g., customer satisfaction, SLA targets)
- Build professional and friendly relationships with users
- Ask for help or escalated issues when needed—support is always available
- Join team meetings and calls with advance notice
- Follow defined procedures provided by your team lead
What we are Looking For
- Previous IT Support experience in a similar role
- Clear and reliable communication
- Ability to travel between sites using a manual vehicle
- Comfortable following structured processes
- Willingness to complete SC Clearance later in the role
Seniority level: Associate
Employment type: Contract
Job function: Information Technology
Industries: Defense and Space, Manufacturing
IT Support Engineer (Field Based) in Aldershot employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Field Based) in Aldershot
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Brush up on your technical skills and be prepared to discuss your previous IT support experience. We recommend practising common interview questions and even doing mock interviews with friends to build your confidence.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be friendly and approachable. Building rapport is key, especially in a role where you'll be interacting with users regularly. Let your enthusiasm for the job shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Engineer (Field Based) in Aldershot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience and skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Engineer position and how you can contribute to our team. Keep it friendly and professional.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects your ability to convey information effectively. We love candidates who can express themselves well, both in writing and verbally!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at identifi Global Resources
✨Know Your Tech Basics
Brush up on your IT support fundamentals. Be ready to discuss common troubleshooting steps and basic break/fix scenarios, even if they’re not a major part of the role. This shows you’re proactive and have a solid foundation.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Prepare examples from your past experience that align with managing support tickets and handling user equipment. This will help you demonstrate your fit for the position.
✨Showcase Your Communication Skills
Since clear communication is crucial in this role, practice explaining technical concepts in simple terms. Think of scenarios where you’ve successfully communicated with users or resolved issues, and be ready to share those stories.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the team dynamics, training processes, or how success is measured in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
