Acturis Systems Specialist

Acturis Systems Specialist

Milton Keynes – (Central – Hybrid working)

Salary £55,000

As a Senior Systems Administrator looking after Acturis, you will be a key business point of contact providing 2nd line support for Acturis and other Insurance applications, supporting business critical systems and training other team members.

Key Responsibilities:

• Provides relevant management information to senior managers
• Deliver essential support for projects that utilise Acturis as a back-office system
• Evaluate the impact of Acturis upgrades on users and agree activation tasks with the Applications Manager
• Translate Acturis upgrade changes into user-friendly guides and provide training to Super Users, as and when required
• Maintain accurate system configuration records, in line with changes made
• Evaluate existing business processes and seek areas to improve operational efficiency including the introduction of automation and workflows
• Gather feedback and development suggestions from users and feedback to Acturis
• Share knowledge on best practice hints & tips with super users
• Create and process test scripts to support UAT testing for new features or documents
• Support the internal Acturis helpdesk, providing 2nd line support ensuring that items are logged and resolved in a timely, priority-based manner
• Ensure users are kept up to date throughout the duration of their queries
• Maintain the helpdesk log and chase up outstanding items, as appropriate
• Escalate queries and issues to line manager or second line colleagues, as appropriate
• Identify trends in items raised and assess whether they are the result of a wider issue, a training need or a development suggestion for Acturis
• Provide assistance to the document templates team.
• Help mentor other team members in Acturis

Skills & Attributes:

• Experience in a similar support or systems administration role desired.
• Understanding of the organisation and the sector it operates in.
• Knowledge of Global XB/Novidea and other insurance systems desirable
• Ideally a previous background in Insurance / finance industry.

With 15,000 global colleagues and a partner network spanning more than 100 territories, these guys are the largest independent insurance broker in the world.

A people-first business with a unique culture, fantastic new offices in Milton Keynes, lots of scope for growth and new opportunity.