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For Companies At a Glance
- Tasks: Lead a passionate team of Pet Protection Experts to convert customers and manage subscriptions.
- Company: A friendly and caring company dedicated to pet protection.
- Benefits: Full-time salary with bonuses, supportive environment, and career growth opportunities.
- Other info: Join a warm and engaging team in a positive work culture.
- Why this job: Make a real difference in pet owners' lives while leading a motivated team.
- Qualifications: Driven individuals with leadership skills; pet experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Leading a team of Inbound & Outbound Pet Protection Experts to manage inbound calls with an emphasis on converting our basic membership customers into paid memberships and manage subscription pay fails.
Main Responsibilities
- Lead and motivate your team to achieve individual and team targets, KPIs and SLAs.
- Provide team support and be available to answer staff enquiries and customer escalations.
- Conduct team huddles, 1-2-1’s and performance reviews.
- Work alongside the Learning & Development Team to deliver coaching and feedback sessions to your team.
Candidate Profile
- Must be based in (or can easily travel to) York area.
- Experience with pets useful but not critical.
- You must be highly driven to succeed; you’ll be delivering coaching, supervising, motivating the team and analysing stats, looking at all the opportunities the team have to improve and grow.
Brand Personality
- Trustworthy
- Reliable
- Warm
- Engaging
- Kind/caring
- Friendly
Values
- Pet People
- Kind and caring
- Responsible
- For everybody
Tone of Voice
- Positive
- Soft, Soothing and Calm
- Straightforward
- Everyday Language
Requirements
- Able to work 37.5 hours per week, 5 day weeks.
Job Type: Full time salaried position with bonus structure.
Sales Team Leader - Contact Centre employer: identi
Contact Detail:
identi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Leader - Contact Centre
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can lead and motivate a team.
✨Tip Number 3
Show off your pet passion! If you have any experience with pets, share those stories during your interview. It’ll help you connect with the team and demonstrate your enthusiasm for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows you’re keen on the position and appreciate the opportunity to chat about leading the team.
We think you need these skills to ace Sales Team Leader - Contact Centre
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for pets shine through! Even if you don't have direct experience, share any relevant stories or experiences that highlight your connection with animals. We want to see that caring side of you!
Tailor Your Application: Make sure to customise your application to fit the Sales Team Leader role. Highlight your leadership skills and any experience you have in motivating teams. We’re looking for someone who can inspire others, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and easy to read. Use everyday language and avoid jargon. We appreciate a calm and soothing tone, so make sure your personality comes through without being overly complicated!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at identi
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Team Leader in a contact centre. Familiarise yourself with the responsibilities like leading a team, managing calls, and converting memberships. This will help you speak confidently about how your experience aligns with their needs.
✨Show Your Leadership Skills
Be ready to share examples of how you've motivated teams in the past. Think about specific situations where you’ve led huddles or conducted performance reviews. Highlighting your ability to coach and support your team will resonate well with them.
✨Emphasise Your People Skills
Since they value a warm and engaging personality, be sure to showcase your interpersonal skills. Talk about how you handle customer escalations and support your team members. A friendly and caring approach will align perfectly with their brand personality.
✨Prepare Questions
At the end of the interview, have a few thoughtful questions ready. Ask about their team dynamics or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.