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- Tasks: Help reunite missing pets with their families through engaging customer conversations.
- Company: Join Identi, the UK's leading pet identification service, and make a difference.
- Benefits: Competitive salary, perks, private medical care, and 'Bring Your Dog to Work' days!
- Other info: Enjoy a modern workplace in York with excellent career growth opportunities.
- Why this job: Make a real impact while supporting pet owners and their furry friends.
- Qualifications: Customer service experience and a passion for pets are essential.
The predicted salary is between 26546 - 28212 ÂŁ per year.
Join Identi – Protect Pets, Support Owners, Make a Difference. At Identi, we’re passionate about pets and the people who love them. As the UK’s largest integrated pet identification and reunification service, we operate identichip (microchips for vets, breeders, and charities) and identibase (our customer registration platform). Our mission is simple: to deliver exceptional pet protection and peace of mind for every pet owner.
We’re looking for Contact Centre Pet Protection Experts to join our team in York. This is more than a contact centre role; it’s a chance to make a real difference by reuniting missing pets with their families while supporting owners with the very best protection services.
The Role
As a Pet Protection Expert, you’ll be at the heart of our mission: helping pets get home safely. Through warm, supportive conversations, you’ll guide owners and professionals, upselling and retaining our membership services to ensure every pet has the highest level of protection.
What you’ll do:
- Engage customers across phone, email, and chat in our modern omnichannel contact centre.
- Deliver outstanding service, always reflecting our care for pets and their families.
- Spot opportunities to upgrade customers to premium protection and reunification plans.
- Share expert knowledge of our services to build trust, loyalty, and long‑term relationships.
About You
We’re looking for people who are motivated, empathetic, and driven to make a difference. You’ll bring:
- Experience in customer service and/or sales.
- A proactive approach to meeting sales targets and KPIs.
- Great communication skills with a customer‑first mindset.
- The ability to commute to our York office.
You’ll embody our values: Responsible, Caring, Passionate, Inclusive. And show our personality: Trustworthy, Warm, Friendly, Kind.
The Package
Salary: £26,546 basic, rising to £27,379 or £28,212 after probation. OTE over £33,000 + overtime. Hours: 37.5 per week, 5 days over 7, on a 4‑week rotation (covering 8am–8pm). Contract: Permanent, full‑time.
For You:
- Rewards & wellness platform (4,000+ perks).
- Enhanced pension contributions.
- Private medical care.
- Paid maternity/paternity leave.
- Compassionate emergency leave.
- Birthday off every year.
- Cycle to Work allowance.
- Death in Service cover.
- Weekly lunch, free snacks, and team events.
- Free on‑site parking.
- Bring Your Dog to Work Days!
For Your Pet:
- “Pet‑ernity” leave.
- Discounted pet insurance.
About Us
Founded in 1989, Identicare has grown from a microchip supplier to a leader in pet identity and protection. With high subscription retention and trusted partnerships with vets, breeders, and charities, we’ve built a reputation for care and reliability. Our newly refurbished office in Monks Cross, York, provides a modern, positive workplace where our pet‑loving team thrives. Together, we live our values of responsibility, kindness, empowerment, and inclusivity, helping us deliver exceptional service every day. We look forward to combining customer service with a meaningful mission and keeping pets safe and families together.
Job Type: Full‑time, Permanent
Work Location: In person (You must be within 15 miles of York.)
Contact Centre Advisor in England employer: identi
Contact Detail:
identi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor in England
✨Tip Number 1
Get to know Identi and their mission! Before your interview, dive into their website and social media. Understanding their values and services will help you connect with the team and show that you're genuinely interested in making a difference for pets and their owners.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers across various channels, role-play some scenarios with friends or family. This will help you feel more confident and ready to deliver that warm, supportive service that Identi is all about.
✨Tip Number 3
Show off your sales skills! Think of examples from your past experience where you've successfully upsold or retained customers. Be ready to share these stories during your interview to demonstrate how you can contribute to meeting those sales targets and KPIs.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your enthusiasm for the role and helps you figure out if Identi is the right fit for you. Plus, it’s a great way to engage with the interviewers!
We think you need these skills to ace Contact Centre Advisor in England
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for pets shine through! We want to see that you genuinely care about making a difference in the lives of pets and their owners. Share any relevant experiences or stories that highlight your passion.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your customer service and sales experience, and how it aligns with our mission at Identi. This shows us that you understand what we're all about and how you can contribute.
Be Personable and Warm: Remember, we’re looking for someone who embodies our values of being trustworthy, warm, and friendly. Use a conversational tone in your application to reflect this personality. It’s all about connecting with us and showing that you’d fit right in!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at identi
✨Know Your Stuff
Before the interview, make sure you’re familiar with Identi’s services and mission. Understand how microchipping works and why it’s important for pet safety. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Your Empathy
As a Contact Centre Advisor, empathy is key. Prepare examples from your past experiences where you’ve helped customers in difficult situations. Highlight how you listened to their concerns and provided solutions, reflecting the caring nature that Identi values.
✨Practice Your Communication Skills
Since you’ll be engaging with customers through various channels, practice clear and friendly communication. Role-play common scenarios with a friend or family member to get comfortable with upselling and retaining membership services while maintaining a warm tone.
✨Align with Their Values
Familiarise yourself with Identi’s core values: Responsible, Caring, Passionate, and Inclusive. Think of ways you embody these values in your work and personal life. Be ready to share specific examples during the interview to demonstrate that you’re a great cultural fit.