Network & Systems Administrator in Wokingham

Location: Winnersh, UK

Work Model: On-site role, with the possibility of 1 day per week working from home after the successful completion of the trial/probation period.

The Network & Systems Administrator Engineer provides hands-on IT support and maintains the local IT infrastructure for the Winnersh office of approximately 40 employees, in line with IDEMIA standards and service-level agreements. The role ensures system availability, security, and a high level of user satisfaction while coordinating with internal IT teams and external partners.

Key Missions

• Provide Level 1 and Level 2 IT support to end users at the Winnersh site, including incident resolution and request management.
• Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence.
• Deliver day-to-day on-site IT support for office users, systems, and devices.
• Install, configure, and maintain operating systems, applications, and hardware.
• Manage desktop devices, printers, servers, and IT assets (hardware, software, licenses).
• Administer Active Directory, user access, and permissions in line with security policies.
• Support and monitor server infrastructure, virtualization (VMware), and network systems.
• Ensure system availability, security, backups, patching, and firmware updates.
• Coordinate with external vendors and internal IT teams for issue resolution and IT projects.
• Document procedures, provide user guidance, and support knowledge transfer.
• Contribute to IT improvement initiatives and local/global IT projects.
• Maintain accurate asset and configuration records in line with Service Asset and Configuration Management.

Coordination / Supplier Management

• Act as the local IT and infrastructure point of contact for the Winnersh/UK office.
• Coordinate with central IT, infrastructure, and IT teams on security and service delivery matters, adhering to corporate requirements.
• Work with third-party suppliers in line with ITIL Supplier Management, including vendors supporting virtualization platforms and infrastructure services.
• Escalate complex or high-impact incidents while retaining ownership through resolution.

Profile & Other Information

Technical Skills

• Strong knowledge of Windows operating systems; exposure to Microsoft 365 or equivalent enterprise platforms will be advantageous.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi) including network hardware installation and commissioning.
• Experience working with ITSM tools in an ITIL-based environment.
• Windows & Linux environments.
• Active Directory & user management.
• Hands-on experience with virtualization technologies (e.g. VMware vSphere, Microsoft Hyper-V, or equivalent).
• Hands-on experience with PGP encryption technologies (e.g. GnuPG, Symantec PGP, or equivalent).
• Familiarity with endpoint security, patch management, and backup solutions.
• Any working knowledge of ISO/IEC 27001, particularly controls related to access control, cryptography, and system security.
• Hardware & software lifecycle management.
• Firewall knowledge (advantage).

Soft Skills

• Strong problem-solving and troubleshooting skills.
• Customer-focused mindset with a hands-on approach.
• Clear communication and teamwork.
• Good time management and ability to work autonomously.

Experience & Education

• 2–5 years of relevant enterprise IT support and systems administration experience.
• Professional IT qualification or equivalent practical experience.

Security Requirement

• Baseline Security Clearance (or eligibility to obtain).