Network & Systems Administrator

Location: Winnersh, UK

Work Model: On-site role, with the possibility of 1 day per week working from home after the successful completion of the trial/probation period.

IDEMIA Public Security is a global leader in secure identity solutions, helping governments and public authorities protect people, places, and data. Through advanced biometrics and secure digital technologies, IDEMIA Public Security supports critical missions such as border control, law enforcement, civil identity, and public safety, enabling trusted identities and safer societies around the world.

The Network & Systems Administrator Engineer provides hands-on IT support and maintains the local IT infrastructure for the Winnersh office of approximately 40 employees, in line with IDEMIA standards and service-level agreements. The role ensures system availability, security, and a high level of user satisfaction while coordinating with internal IT teams and external partners.

Responsibilities:

• Provide Level 1 and Level 2 IT support to end users at the Winnersh site, including incident resolution and request management.
• Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence.
• Deliver day-to-day on-site IT support for office users, systems, and devices.
• Install, configure, and maintain operating systems, applications, and hardware.
• Manage desktop devices, printers, servers, and IT assets (hardware, software, licenses).
• Administer Active Directory, user access, and permissions in line with security policies.
• Support and monitor server infrastructure, virtualization (VMware), and network systems.
• Ensure system availability, security, backups, patching, and firmware updates.
• Coordinate with external vendors and internal IT teams for issue resolution and IT projects.
• Document procedures, provide user guidance, and support knowledge transfer.
• Contribute to IT improvement initiatives and local/global IT projects.
• Maintain accurate asset and configuration records in line with Service Asset and Configuration Management.
• Act as the local IT and infrastructure point of contact for the Winnersh/UK office.
• Coordinate with central IT, infrastructure, and IT teams on security and service delivery matters, adhering to corporate requirements.
• Work with third-party suppliers in line with ITIL Supplier Management, including vendors supporting virtualisation platforms and infrastructure services.
• Escalate complex or high-impact incidents while retaining ownership through resolution.

Profile:

Technical Skills:

• Strong knowledge of Windows operating systems; exposure to Microsoft 365 or equivalent enterprise platforms will be advantageous.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi) including network hardware installation and commissioning.
• Experience working with ITSM tools in an ITIL-based environment.
• Windows & Linux environments.
• Active Directory & user management.
• Hands-on experience with virtualisation technologies (e.g. VMware vSphere, Microsoft Hyper-V, or equivalent).
• Hands-on experience with PGP encryption technologies (e.g. GnuPG, Symantec PGP, or equivalent).
• Familiarity with endpoint security, patch management, and backup solutions.
• Any working knowledge of ISO/IEC 27001, particularly controls related to access control, cryptography, and system security.
• Hardware & software lifecycle management.
• Firewall knowledge (advantage).

Soft Skills:

• Strong problem-solving and troubleshooting skills.
• Customer-focused mindset with a hands-on approach.
• Clear communication and teamwork.
• Good time management and ability to work autonomously.

Experience & Education:

• 2–5 years of relevant enterprise IT support and systems administration experience.
• Professional IT qualification or equivalent practical experience.

Security Requirement:

Baseline Security Clearance (or eligibility to obtain).