Network & Systems Administrator in Wokingham

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting‑edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Location: Winnersh, UK

Work Model: On‑site role, with the possibility of 1 day per week working from home after the successful completion of the trial/probation period.

The Network & Systems Administrator Engineer provides hands‑on IT support and maintains the local IT infrastructure for the Winnersh office of approximately 40 employees, in line with IDEMIA standards and service‑level agreements. The role ensures system availability, security, and a high level of user satisfaction while coordinating with internal IT teams and external partners.

Key Missions:

• Provide Level 1 and Level 2 IT support to end users at the Winnersh site, including incident resolution and request management.
• Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence.
• Deliver day‑to‑day on‑site IT support for office users, systems, and devices.
• Install, configure, and maintain operating systems, applications, and hardware.
• Manage desktop devices, printers, servers, and IT assets (hardware, software, licences).
• Administer Active Directory, user access, and permissions in line with security policies.
• Support and monitor server infrastructure, virtualization (VMware), and network systems.
• Ensure system availability, security, backups, patching, and firmware updates.
• Coordinate with external vendors and internal IT teams for issue resolution and IT projects.
• Document, provide user guidance, and support knowledge transfer.
• Contribute to IT improvement initiatives and local/global IT projects.
• Maintain accurate asset and configuration records in line with Service Asset and Configuration Management.
• Act as the local IT and infrastructure point of contact for the Winnersh/UK office.
• Coordinate with central IT, infrastructure, and IT teams on security and service delivery matters, adhering to corporate requirements.
• Work with third‑party suppliers in line with ITIL Supplier Management, including vendors supporting virtualisation platforms and infrastructure services.
• Escalate complex or high‑impact incidents while retaining ownership through resolution.

Profile & Other Information:

Technical Skills:

• Strong knowledge of Windows operating systems; exposure to Microsoft 365 or equivalent enterprise platforms will be advantageous.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi‑Fi) including network hardware installation and commissioning.
• Experience working with ITSM tools in an ITIL‑based environment.
• Active Directory & user management.
• Hands‑on experience with virtualization technologies (e.g. VMware vSphere, Microsoft Hyper‑V, or equivalent).
• Hands‑on experience with PGP encryption technologies (e.g. GnuPG, Symantec PGP, or equivalent).
• Familiarity with endpoint security, patch management, and backup solutions.
• Any working knowledge of ISO/IEC 27001, particularly controls related to access control, cryptography, and system security.
• Hardware & software lifecycle management.
• Firewall knowledge (advantage).

Soft Skills:

• Strong problem‑solving and troubleshooting skills.
• Customer‑focused mindset with a hands‑on approach.
• Clear communication and teamwork.
• Good time management and ability to work autonomously.

Experience & Education:

• 2–5 years of relevant enterprise IT support and systems administration experience.
• Professional IT qualification or equivalent practical experience.

Security Requirement:

• Baseline Security Clearance (or eligibility to obtain).

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think. We deliver cutting edge, future‑proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too. At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.