At a Glance
- Tasks: Solve IT issues, support users, and manage IT assets in a dynamic environment.
- Company: Join IDEMIA, a leader in innovative technology solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Autonomous role with a chance to propose improvements and develop your skills.
- Why this job: Make a real difference by enhancing user experience and ensuring smooth IT operations.
- Qualifications: Experience with Microsoft 365, networking fundamentals, and IT service management tools.
The predicted salary is between 30000 - 40000 £ per year.
Purpose
This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.
- Key Missions
- Solves and documents Level 1 and Level 2 IT needs of users and productive operations associated with a ticket
- Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
- Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
- Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
- Manages IT assets (computer and communications equipment, servers, and licenses)
- Manages and coordinates access to IT tools while ensuring compliance with security standards
- Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
- Interacts with end users and supports on complex issues and tasks and troubleshooting, defining and documenting the working instructions and escalates requests to the right technical team
- Provides training to end users and transfers knowledge to other IT members,
- Proposes improvement ideas
- Works in full autonomy and reports to IT Lead or IT Manager
- Profile & Other Information
- Experience administering Active Directory, Group Policy, DNS and user account management;
- Experience supporting the Microsoft 365 suite, including Outlook, Teams, One Drive, and Share Point;
- Experience working with IT Service Management (ITSM) tools, preferably Jira Service Management;
- Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, switches, and firewalls;
- Knowledge of VPN technologies and remote connectivity troubleshooting;
- Experience supporting enterprise printer services and print management;
- Experience with telephony systems, including user administration and basic troubleshooting;
- Experience using enterprise backup solutions, preferably Veeam Backup & Replication;
- Knowledge of virtualisation technologies, preferably VMware v Sphere/ESXi.
- Microsoft Certified Desktop Support Technician (MCDST), Microsoft Endpoint Administrator Associate, or equivalent Microsoft certification;
- Experience with Microsoft Configuration Manager (SCCM/MECM) for operating system deployment, software distribution, and endpoint management;
- Experience supporting endpoint security platforms such as Cortex XDR or similar enterprise security solutions;
- Experience working within ITIL service management processes;
- Exposure to infrastructure monitoring tools such as Centreon;
- Experience supporting Windows Server environments, desktops and laptops;
- Power Shell scripting knowledge to automate routine administrative tasks;
- Understanding of information security best practices and standards.
- #J-18808-Ljbffr
IT Support Engineer employer: IDEMIA Group
IDEMIA Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the rapidly evolving digital payments landscape. With a strong emphasis on employee growth, IDEMIA provides ample opportunities for professional development and career advancement, all while being situated in the vibrant UK market, which enhances networking and business prospects. Join us to be part of a forward-thinking team that values your contributions and empowers you to make a significant impact.
We think you need these skills to ace IT Support Engineer
Active Directory Administration
Group Policy Management
DNS Management
User Account Management
Microsoft 365 Support
IT Service Management (ITSM) Tools
Networking Fundamentals
