At a Glance
- Tasks: Lead Customer Experience Transformation in financial services, focusing on Service and CRM.
- Company: Capgemini Invent’s frog, a leader in digital transformation.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Other info: Join a collaborative team dedicated to innovation and excellence.
- Why this job: Shape the future of customer experiences in top financial services organisations.
- Qualifications: Proven experience in digital and operational transformation within financial services.
The predicted salary is between 72000 - 88000 £ per year.
Capgemini Invent’s frog seeks a Director to drive Customer Experience Transformation in financial services, focusing on Service and CRM. This is a senior leadership role for an experienced consultant with deep capability in digital and operational transformation, delivering exceptional end-to-end experiences for customers and frontline colleagues.
You will shape Service & CRM Transformation programmes for leading FS organisations, particularly insurance and retail banking.
Director, FS Service & CRM Transformation employer: Idean UK
Capgemini Invent is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employee growth is prioritised. With a focus on data, analytics, and AI initiatives, employees are empowered to lead impactful projects while enjoying the flexibility of hybrid working arrangements in the vibrant city of London. The company offers ample opportunities for professional development and mentorship, making it an ideal place for those seeking meaningful and rewarding careers.
