frog seeks highly motivated, experienced consultants to join its Customer Service Transformation team. You will help clients transform their customer and contact centre operations and leverage technology to improve how they engage with customers.
This role focuses on re-imagining service strategies, building operating models, and delivering a service fit for the agentic era. You will work to boost operational efficacy, optimize current technology or implement new solutions, and ensure a superior
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Customer Service Transformation Leader employer: Idean UK
At frog, part of Capgemini Invent, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to innovate and make a meaningful impact. As a Senior Consultant in CX Transformation - Loyalty, you will have the opportunity to collaborate with diverse teams, engage in continuous learning, and contribute to transformative projects that enhance customer experiences globally. Our commitment to employee growth, coupled with a flexible and supportive environment, makes frog an exceptional place to advance your career while driving sustainable business outcomes.
