At a Glance
- Tasks: Provide 2nd level IT support and manage infrastructure services across EMEA.
- Company: Join Villeroy & Boch, a leading ceramics manufacturer with a rich history.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Flexible working hours and potential for on-call roles.
- Why this job: Be part of a pan-European team and make a real impact in IT.
- Qualifications: Previous IT support experience and strong technical skills required.
The predicted salary is between 30000 - 40000 € per year.
The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.
We have a great opportunity to join our IT team in Armitage. As an IT Infrastructure Technician, you’ll be part of a pan European team looking after service delivery of ITS Infrastructure Services within EMEA to the business. You’ll be part of a team which is a geographical cluster within the 2nd line support group.
You’ll be providing IT Infrastructure services at 2nd level support in a multi-site Windows Server, Cisco network and IP Telephony environment. Support will be provided throughout EMEA using remote tools. This will be achieved via a helpdesk system with all tasks controlled through a ticketing system with performance measured against agreed Service Level Agreements (SLA’s).
Additional key responsibilities of an IT Infrastructure Technician include:
- Provision of local network & desktop support & development.
- Provision of local servers and their services as agreed in SLA.
- Participating in Infrastructure projects as well as providing Infrastructure Support to Project Managers within other ITS projects.
- Project support.
- Local asset management.
- Interaction with local service providers.
- May be involved in selected specialised roles.
- May be involved in on-call out-of-hours rotas.
Specific Skills / Experience:
- Broad Technical expertise including Microsoft technologies and networking.
- Previous IT support experience required.
- Flexible in approach.
- Supportive team member.
- Disciplined.
- Diplomacy.
- Able to work under pressure.
- Good interpersonal and customer care skills.
- Desktop expertise.
- Server experience.
- LAN expertise.
- Request Handling capabilities.
- Resolution Management skills.
- Excellent written and spoken English.
- Effective communicator.
- Compliancy with policies & procedures.
- Customer facing skills.
Think outside the box with us!
IT Infrastructure Technician employer: Idealstandardnederland
Villeroy & Boch Group offers an exceptional work environment for IT Infrastructure Technicians in Armitage, where innovation and teamwork thrive. Employees benefit from a supportive culture that encourages professional growth through participation in diverse infrastructure projects and access to cutting-edge technologies. With a commitment to employee well-being and a focus on creating a positive workplace, Villeroy & Boch stands out as a rewarding employer in the ceramics and lifestyle sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT Infrastructure. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements in IT. This can really set you apart from other candidates when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace IT Infrastructure Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Infrastructure Technician role. Highlight your relevant experience with Microsoft technologies, networking, and any previous IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team at Villeroy & Boch. Mention specific projects or experiences that relate to the responsibilities of the role, and show us your personality!
Show Off Your Communication Skills:Since this role involves customer interaction, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, but don’t be afraid to let your enthusiasm for the role come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Idealstandardnederland
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, networking, and server management. Be ready to discuss your previous IT support experiences and how they relate to the role. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've handled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your resolution management skills and ability to work under pressure.
✨Emphasise Teamwork and Communication
As an IT Infrastructure Technician, you'll be part of a team. Highlight your experience working collaboratively and your interpersonal skills. Be ready to discuss how you’ve interacted with local service providers or supported project managers in the past.
✨Understand the Company Culture
Familiarise yourself with Villeroy & Boch's values and mission. Show enthusiasm for their innovative approach and how you can contribute to their goals. This will help you connect with the interviewers and demonstrate that you’re a good fit for their team.
