At a Glance
- Tasks: Provide 2nd level IT support and manage infrastructure services across EMEA.
- Company: Join Villeroy & Boch, a leading ceramics manufacturer with a rich history.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting projects and career advancement in a supportive atmosphere.
- Why this job: Be part of a collaborative team and shape innovative IT solutions.
- Qualifications: Previous IT support experience and strong technical skills required.
The predicted salary is between 30000 - 40000 € per year.
The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.
We have a great opportunity to join our IT team in Armitage. As an IT Infrastructure Technician, you’ll be part of a pan European team looking after service delivery of ITS Infrastructure Services within EMEA to the business. You’ll be part of a team which is a geographical cluster within the 2nd line support group.
You’ll be providing IT Infrastructure services at 2nd level support in a multi-site Windows Server, Cisco network and IP Telephony environment. Support will be provided throughout EMEA using remote tools. This will be achieved via a helpdesk system with all tasks controlled through a ticketing system with performance measured against agreed Service Level Agreements (SLA’s).
Additional key responsibilities of an IT Infrastructure Technician include:
- Provision of local network & desktop support & development.
- Provision of local servers and their services as agreed in SLA.
- Participating in Infrastructure projects as well as providing Infrastructure Support to Project Managers within other ITS projects.
- Project support.
- Local asset management.
- Interaction with local service providers.
- May be involved in selected specialised roles.
- May be involved in on-call out-of-hours rotas.
Specific Skills / Experience:
- Broad Technical expertise including Microsoft technologies and networking.
- Previous IT support experience required.
- Flexible in approach.
- Supportive team member.
- Disciplined.
- Diplomacy.
- Able to work under pressure.
- Good interpersonal and customer care skills.
- Desktop expertise.
- Server experience.
- LAN expertise.
- Request Handling capabilities.
- Resolution Management skills.
- Excellent written and spoken English.
- Effective communicator.
- Compliancy with policies & procedures.
- Customer facing skills.
Think outside the box with us!
IT Infrastructure Technician in Armitage employer: Idealstandardnederland
At Villeroy & Boch, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Armitage where innovation and creativity thrive. As part of our IT team, you'll benefit from a collaborative culture that encourages professional growth and development, alongside competitive benefits and the opportunity to work on exciting infrastructure projects across EMEA. Join us to shape and create a fulfilling career in a company that values your contributions and supports your journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Technician in Armitage
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your technical expertise. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research common interview questions for IT Infrastructure Technicians and practice your responses. Be ready to demonstrate your problem-solving skills and how you handle pressure, as these are key in our field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Villeroy & Boch.
We think you need these skills to ace IT Infrastructure Technician in Armitage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Infrastructure Technician role. Highlight your relevant experience with Microsoft technologies, networking, and any previous IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team at Villeroy & Boch. Share specific examples of how you've tackled challenges in IT support and how you can contribute to our success.
Show Off Your Communication Skills:Since this role involves customer interaction, make sure your written application showcases your excellent communication skills. Use clear and concise language, and don't forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Idealstandardnederland
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, networking, and server management. Be ready to discuss your previous IT support experiences and how they relate to the role. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've handled technical issues in the past. Think about times when you resolved a complex problem under pressure or improved a process. This will demonstrate your resolution management skills and ability to work effectively in a team.
✨Communicate Clearly and Confidently
Since this role involves customer-facing interactions, practice articulating your thoughts clearly. Use simple language to explain technical concepts, and be prepared to answer questions about your communication style. Good interpersonal skills are key!
✨Understand the Company Culture
Research Villeroy & Boch and their Ideal Standard brand to understand their values and culture. Be ready to discuss how you can contribute to their mission of creating stylish and innovative products. Showing that you align with their ethos will set you apart from other candidates.
