At a Glance
- Tasks: Deliver exceptional after-sales service and support customers through product issues.
- Company: Join Villeroy & Boch, a leading ceramics manufacturer with a rich history.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Flexible working conditions and a chance to develop your career in a global company.
- Why this job: Be part of a high-performing team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.
Reporting to the Customer Care Team Leader, you are responsible for delivering an after-sales service which supersedes any within our industry, supporting our reputation as a global market leader. You will have a positive and enthusiastic attitude and be an integral member of a high-performing customer-centric Customer Care team. You will assist and support the Sales and Quality Teams to ensure that customers receive an exceptional experience from initial enquiry and diagnostics through to case resolution. You will have a challenger mindset and share case findings and technical data which help reduce quality issues, ensuring that you provide a streamlined and cost effective process for after sales. You will be an excellent communicator / mediator who will resolve disputes and issues in a professional manner to achieve the best outcome for the customer and Ideal Standard.
Responsibilities, Accountabilities and Duties
- Provide a professional and efficient service to register and rectify product issues as a member of a high performing, customer-centric driven team.
- Deliver technical and diagnostic advice to assist customers pre, during and post product installation.
- Advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Provide enhanced support during the period of warranty and/or facilities management site activity which enhances the relationships and opportunities created by the Sales teams.
- Work in accordance with standards / procedures / KPI measurements to ensure optimal customer experience as defined by the customer charter.
- Provide professional and descriptive post issue reports which support issue resolution and contributes to the ongoing analysis of product and quality issues by the Product and Quality teams.
Skills
- Previous experience in a customer service / after sales role.
- Ability to deal with difficult, challenging and complex technical situations.
- Knowledge of the Tender / Supply Chain / Order Fulfilment process.
- Driven, with a customer-focused mind set.
- Ability to build and maintain strong relationships to support the department strategy.
- Excellent communication skills (including verbal and written).
- A dynamic and flexible approach as well as the ability to work under pressure.
- Organised, with the ability to prioritise and take ownership of work.
- Ability to deal with difficult and challenging situations.
- CRM / SAP / Sales force.
- Outlook / Excel / Word.
After_Sales_Coordinator employer: Idealstandardnederland
At Villeroy & Boch, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Our Hull location provides a supportive environment where employees can thrive, with ample opportunities for professional growth and development within a globally recognised brand. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences and shaping the future of ceramics and lifestyle products.
StudySmarter Expert Advice🤫
We think this is how you could land After_Sales_Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show your enthusiasm for Villeroy & Boch and how you can contribute to their customer-centric approach. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice your communication skills! As an After Sales Coordinator, you'll need to be an excellent communicator. Role-play common scenarios with friends or family to build your confidence in handling difficult situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Villeroy & Boch.
We think you need these skills to ace After_Sales_Coordinator
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to contribute to our high-performing team.
Tailor Your Experience:Make sure to highlight any previous experience in customer service or after-sales roles. We love seeing how your skills align with what we’re looking for, so don’t hold back on those relevant examples!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and showcases your excellent written skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the After Sales Coordinator position.
How to prepare for a job interview at Idealstandardnederland
✨Know the Company Inside Out
Before your interview, take some time to research Villeroy & Boch and their Ideal Standard brand. Understand their products, values, and what sets them apart in the ceramics and lifestyle sector. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As an After Sales Coordinator, your ability to handle customer queries and resolve issues is crucial. Prepare examples from your past experiences where you successfully managed difficult situations or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Technical Knowledge
Familiarise yourself with common technical issues related to after-sales service in the ceramics industry. Be ready to discuss how you would approach diagnosing and resolving product issues. This shows that you have a proactive mindset and are prepared to support both customers and the sales team effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in after-sales service, or how success is measured in the role. This not only demonstrates your interest in the position but also helps you gauge if the company culture aligns with your values.
