At a Glance
- Tasks: Deliver exceptional after-sales service and support customers through their product journey.
- Company: Join Villeroy & Boch, a global leader in ceramics and lifestyle since 1748.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible working conditions with a focus on teamwork and collaboration.
- Why this job: Be part of a high-performing team that values customer satisfaction and innovation.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.
Reporting to the Customer Care Team Leader, you are responsible for delivering an after-sales service which supersedes any within our industry, supporting our reputation as a global market leader. You will have a positive and enthusiastic attitude and be an integral member of a high-performing customer-centric Customer Care team. You will assist and support the Sales and Quality Teams to ensure that customers receive an exceptional experience from initial enquiry and diagnostics through to case resolution. You will have a challenger mindset and share case findings and technical data which help reduce quality issues, ensuring that you provide a streamlined and cost effective process for after sales. You will be an excellent communicator / mediator who will resolve disputes and issues in a professional manner to achieve the best outcome for the customer and Ideal Standard.
Responsibilities, Accountabilities and Duties
- Provide a professional and efficient service to register and rectify product issues as a member of a high performing, customer-centric driven team.
- Deliver technical and diagnostic advice to assist customers pre, during and post product installation.
- Advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Provide enhanced support during the period of warranty and/or facilities management site activity which enhances the relationships and opportunities created by the Sales teams.
- Work in accordance with standards / procedures / KPI measurements to ensure optimal customer experience as defined by the customer charter.
- Provide professional and descriptive post issue reports which support issue resolution and contributes to the ongoing analysis of product and quality issues by the Product and Quality teams.
Skills
- Previous experience in a customer service / after sales role.
- Ability to deal with difficult, challenging and complex technical situations.
- Knowledge of the Tender / Supply Chain / Order Fulfilment process.
- Driven, with a customer-focused mind set.
- Ability to build and maintain strong relationships to support the department strategy.
- Excellent communication skills (including verbal and written).
- A dynamic and flexible approach as well as the ability to work under pressure.
- Organised, with the ability to prioritise and take ownership of work.
- Ability to deal with difficult and challenging situations.
- CRM / SAP / Sales force.
- Outlook / Excel / Word.
After_Sales_Coordinator in Kingston upon Hull employer: Idealstandard
At Villeroy & Boch, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Located in Hull, our team enjoys a supportive environment with ample opportunities for professional growth and development, all while contributing to a legacy of quality and design excellence in the ceramics and lifestyle sector. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences and shaping the future of our industry.
StudySmarter Expert Advice🤫
We think this is how you could land After_Sales_Coordinator in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show your enthusiasm for their brand and be ready to discuss how your skills can help enhance their customer service experience.
✨Tip Number 3
Practice your communication skills! As an After Sales Coordinator, you'll need to handle complex situations with ease. Role-play with a friend or family member to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Villeroy & Boch.
We think you need these skills to ace After_Sales_Coordinator in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the After Sales Coordinator role. Highlight any customer service experience and technical skills that show you can handle complex situations.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about after-sales service. Share specific examples of how you've gone above and beyond for customers in the past, and how you can bring that same energy to our team.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and well-structured. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our team at Villeroy & Boch.
How to prepare for a job interview at Idealstandard
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company. Familiarise yourself with their after-sales processes and any common issues customers face. This will help you demonstrate your knowledge and show that you're genuinely interested in providing exceptional customer service.
✨Showcase Your Communication Skills
As an After Sales Coordinator, excellent communication is key. Prepare examples of how you've effectively resolved customer issues in the past. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to mediate and resolve disputes professionally.
✨Demonstrate a Customer-Centric Mindset
During the interview, highlight your experience in customer service roles. Share specific instances where you went above and beyond to ensure customer satisfaction. This will illustrate your commitment to delivering a top-notch after-sales experience, aligning with the company's values.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to answer questions related to product diagnostics and maintenance. Brush up on relevant technical knowledge and think about how you would approach common technical challenges. This preparation will help you stand out as a candidate who can handle complex situations.
