Premium Solutions Manager - UK in London

Get to know us. Ideals is a global B2B SaaS product company recognised as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 business users at 300,000 companies worldwide, our data room platform powers hundreds of billion-dollar M&A deals every day for the world's top investment banks, advisory firms, and corporate dealmakers.

The role involves being the go-to operational partner for investment banking associates, analysts, and deal teams executing high-stakes M&A transactions. Working hand-in-hand with our Key Accounts sales team across the UK, you'll ensure every advisory and investment banking client experiences flawless execution – from onboarding through deal close.

This role is for someone tech-savvy and sharp under pressure: capable of untangling complex issues quickly, communicating solutions with absolute clarity, and building instant credibility with some of the world's most demanding business professionals.

This is a unique opportunity to build a track record at the centre of the world's most important M&A deals, inside a multinational, fast-evolving SaaS company.

What you will do:

• Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination.
• Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required.
• Guide clients during onboarding, project launch, migrations, and other critical project phases.
• Run regular check-ins with the client team and internal sales account owner to surface early warning signs before they escalate.
• Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues.
• Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management.
• Investigate clients' issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds.
• Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team.
• Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently.
• Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items.
• Share recurring issue patterns, workarounds, and best practices with Customer Support, Sales, and Product teams.
• Contribute to retention and expansion outcomes indirectly by improving client experience, product adoption, operational confidence, and trust in Ideals.

What you bring:

• 2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support role – ideally supporting high-stakes or deadline-driven B2B clients.
• Comfortable operating in fast-paced, high-pressure environments where deadlines are measured in hours, not weeks.
• Clear, confident communicator – able to explain complex technical issues simply, in writing and in live conversation.
• Naturally client-driven, with strong emotional intelligence and the judgment to know when to guide, when to execute, and when to escalate.
• Sharp analytical and problem-solving skills, with a knack for finding root causes and real solutions, not just high-level advice.
• Highly organised and proactive self-starter, comfortable managing multiple concurrent priorities without close supervision.
• Native-level proficiency in English; additional business languages are a plus.

Nice to have:

• SaaS, financial, fintech, or information security industry background.
• Genuine interest in financial markets, M&A, or the investment banking world.
• Experience using AI tools to drive business efficiency, streamline processes, or enhance data-driven decision-making.

Our assessment process:

• Screening call with the Talent Acquisition Specialist (45 mins).
• Presentation and Role Play.
• Competency-based interview with the Talent Acquisition Specialist (90 mins).
• Hiring Manager interview (60 mins).

What we offer:

• Remote-first flexibility to shape your ideal workday.
• Home workplace budget.
• Co-working expense coverage.
• Individual IT budget for extra equipment.
• Access to Ideals Academy with numerous courses.
• Investment in external learning and development activities.
• Guidance in Personal Development Plan creation.
• Professional literature and subscriptions coverage.
• Support of your passion as a speaker or writer.
• Internal talent mobility opportunities.
• Tailored Wellness Package for your physical and mental health.
• Funding for sports competitions.
• Paid health-related time-off.
• 25 business days of annual leave.
• NEST pension program contribution.
• Budget for meetups with your local team.
• Generous internal referral program.

Our culture:

Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.

Ideals is an equal opportunity employer. Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.