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- Tasks: Manage warranty reviews and decisions while ensuring customer satisfaction.
- Company: Join a leading provider of outdoor leisure products in Milton Keynes.
- Benefits: Enjoy a full-time, permanent role with potential for growth and development.
- Why this job: Be part of a dynamic team that values communication and customer service.
- Qualifications: Experience in customer service and knowledge of cycles is essential; Cytech Level 1 or 2 preferred.
- Other info: Apply now and connect with our consultants for more opportunities!
The predicted salary is between 28800 - 43200 £ per year.
Our client provides a range of products for outdoor leisure pursuits and has an excellent opportunity for a Warranty Technician to join their team. Reporting to the Warranty Manager, the successful candidate will have experience in managing their own workload, with responsibilities including warranty review and decision making.
You need to be an enthusiastic team player with a proven track record of achieving goals. Successful applicants will be confident and clear communicators with excellent written and verbal communication skills. You’ll enjoy dealing directly with customers and have proven experience in this area. A working knowledge of cycles is important, and a good technical knowledge of associated products and repairs is preferred. Ideally, you will be qualified to Cytech Level 1 or 2 (or equivalent).
The role involves, but is not limited to:
- Ensuring the Warranty department meets and exceeds performance measures and customer expectations regarding returned warranty items.
- Controlling the return of warranty items to various suppliers while meeting their individual returns policies.
- Ensuring all complaints/issues are dealt with promptly and efficiently.
- Communicating and providing feedback on relevant issues and information to relevant departments within the business.
- Providing warranty support to UK customers.
Due to the high volume of responses, it is not always possible to respond immediately to every application. If your skills and experience match the requirements of this role, or any other vacancies we may have, we will normally contact you within 72 hours of receiving your application.
Warranty Technician employer: Ideal Personnel
Contact Detail:
Ideal Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Technician
✨Tip Number 1
Familiarise yourself with the products and services offered by our client. Understanding their range of outdoor leisure products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer complaints. Being able to articulate solutions clearly and confidently can set you apart from other candidates.
✨Tip Number 3
If you have experience with warranty processes or technical knowledge of cycles, be ready to discuss specific examples during any conversations with us. This will showcase your expertise and relevance to the position.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for discussions with us.
We think you need these skills to ace Warranty Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to warranty management and customer service. Emphasise any technical knowledge of cycles and associated products, as well as your communication skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed workloads and dealt with customers in previous positions.
Highlight Qualifications: If you have Cytech Level 1 or 2 qualifications (or equivalent), be sure to mention these prominently in your application. This will demonstrate your technical expertise and suitability for the role.
Follow Up: After submitting your application, consider following up with a polite email or call to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Ideal Personnel
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of cycles and related products before the interview. Be prepared to discuss any technical aspects you are familiar with, as this will demonstrate your suitability for the role.
✨Demonstrate Communication Skills
Since the role involves direct customer interaction, practice articulating your thoughts clearly. You might be asked to handle a mock customer complaint, so think about how you would approach resolving issues effectively.
✨Highlight Your Team Player Attitude
The company values enthusiastic team players, so be ready to share examples of how you've successfully collaborated with others in previous roles. This could include discussing specific projects or challenges where teamwork was essential.
✨Prepare for Warranty Scenarios
Familiarise yourself with common warranty issues and how they are typically resolved. Being able to discuss these scenarios will show that you understand the responsibilities of the role and can think critically about warranty management.
