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For Companies At a Glance
- Tasks: Support products and assist with technical queries via phone, email, and Teams.
- Company: Join a market-leading client expanding their technical team in a dynamic environment.
- Benefits: Enjoy opportunities for skill development, training, and collaborative teamwork.
- Why this job: Perfect for tech-savvy problem solvers passionate about customer satisfaction and sustainability.
- Qualifications: Level 3 qualification in Engineering or relevant experience; strong communication skills required.
- Other info: Expect a response within 72 hours if your application matches the role.
The predicted salary is between 28800 - 48000 £ per year.
Our market leading client is growing their technical team and are looking for an experienced Electrical and Mechanical Engineer to join them as Technical Support Engineer. If you are a tech-savvy individual with a passion for problem-solving, customer satisfaction and enjoy working closely with external sales teams to drive market growth, they have the perfect opportunity for you!
The Role: The role involves supporting products and assisting in the applications that they could be used in. These technical questions come in via the phone, email and internal systems, from internal customers and external customers. The product range is large spanning from pneumatics to electric drives, serial interface to chillers.
Key Responsibilities:
- Provide technical support through phone, emails, Teams calls and Webinars
- Continuously develop your skills and knowledge in the industry
- Provide support and training to internal departments
- Provide showroom tours to customers
Requirements:
- Level 3 qualification in an Engineering discipline or relevant experience
- Methodical problem solver, organised and able to keep clear and comprehensive records
- Strong communication skills, both written and verbal. This role demands someone with the ability to be understood using a lot of communication channels
- Ability to work collaboratively with cross-functional teams
- Have technical knowledge, paired with an understanding of sales would be of benefit
- Enthusiasm for energy-saving initiatives and sustainability
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Technical Support Electrical/Mechanical Engineer employer: Ideal Personnel & Recruitment Solutions Limited
Contact Detail:
Ideal Personnel & Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Electrical/Mechanical Engineer
✨Tip Number 1
Familiarise yourself with the specific products and technologies mentioned in the job description, such as pneumatics and electric drives. This knowledge will not only help you answer technical questions confidently but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios where you explain complex technical concepts to non-technical individuals. This will prepare you for the diverse communication channels you'll be using, like phone calls and webinars.
✨Tip Number 3
Network with professionals in the engineering field, especially those who work in technical support roles. Attend industry events or join online forums to gain insights into common challenges and solutions, which can give you an edge in interviews.
✨Tip Number 4
Showcase your enthusiasm for energy-saving initiatives and sustainability in your conversations. Research current trends and innovations in these areas, as this will resonate well with the company's values and demonstrate your alignment with their goals.
We think you need these skills to ace Technical Support Electrical/Mechanical Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in electrical and mechanical engineering. Emphasise any technical support roles you've held and showcase your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer satisfaction and problem-solving. Mention specific examples of how you've successfully supported products or assisted customers in the past.
Highlight Communication Skills: Since strong communication is key for this role, ensure you demonstrate your written and verbal communication skills in your application. Use clear and concise language to convey your ideas.
Showcase Technical Knowledge: Include any relevant technical knowledge or certifications you possess, especially those related to energy-saving initiatives and sustainability. This will show your enthusiasm for the industry and align with the company's values.
How to prepare for a job interview at Ideal Personnel & Recruitment Solutions Limited
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical knowledge related to electrical and mechanical engineering. Be prepared to discuss specific products and applications, as well as demonstrate your understanding of the technologies involved.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you successfully solved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your methodical approach to problem-solving.
✨Communicate Clearly and Effectively
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to explain complex concepts in simple terms, as you may need to communicate with both technical and non-technical audiences.
✨Express Enthusiasm for Sustainability
Given the emphasis on energy-saving initiatives, show your passion for sustainability during the interview. Discuss any relevant projects or ideas you have that align with the company's goals in this area.
