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- Tasks: Lead a dynamic hotel service team to deliver exceptional guest experiences.
- Company: Join a vibrant hospitality organisation focused on quality and customer satisfaction.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: Experience in hospitality or a strong desire to grow in this field.
- Other info: Be part of exciting events and enhance your career in a fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
Our client has a vacancy for a Hotel Services Manager to maintain the highest level of service quality throughout the organisation. You will ensure customer expectations are met and where possible exceeded. To provide operational support to all departments and to support the food service areas. You will need sound experience in a similar role or have real potential to step-up in your career development. The role is working 5 days out of 7.
DUTIES AND RESPONSIBILITIES
- Lead the hotel service team, working with the line managers to ensure all Restaurant, Bar and Guest Care team members receive on-going training and development in service standards and delivery in order to meet both business and appraisal objectives.
- To be aware of and to comply with company and legal requirements including health, safety and hygiene.
- To manage the duty management team and to ensure that duty management procedures and work instructions are implemented.
- To cover duty management shifts and to carry out all tasks in relation to this.
- To be aware of business capacity and any specific requirements and to ensure correct resources are available.
- To collaborate and communicate with all members of the Management team to ensure continuity at all times.
- To be present at all large functions and events to oversee delivery and ensure that service standards are maintained.
- To carry out regular checks to ensure DWI and Health & Safety procedures are being maintained; take corrective action as appropriate when non-conformities arise.
- To collaborate and communicate with the Meetings and Events department assisting with possible sales activity or promotions.
- To work closely with the Executive Chef and kitchen brigade in enhancing the food offerings throughout the service provision.
- To ensure any up-to-date customer feedback relating to food or beverage quality is communicated with the food and beverage production areas and action to improve taken as necessary.
- To ensure all food and beverage stock takes are completed correctly, on time and are accurately calculated.
- Investigate thoroughly any discrepancies producing full explanations with reports ensuring any necessary corrective action is taken.
- To maintain and where possible, improve standards with particular emphasis on customer service and health & safety matters.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Hotel Services Manager in Milton Keynes employer: Ideal Personnel & Recruitment Solutions Limited
Contact Detail:
Ideal Personnel & Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Services Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Hotel Services Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service standards. Be ready to discuss how you can exceed customer expectations and improve operational support. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and customer service. We all know that confidence is key, so the more you rehearse, the more natural it will feel when you’re in front of the interviewer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names pop up, so make sure you keep us in the loop about your job search journey.
We think you need these skills to ace Hotel Services Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hotel Services Manager role. Highlight your experience in service quality and team leadership, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about maintaining high service standards and how your previous roles have prepared you for this position. Let us know what excites you about working with us!
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience in hospitality or management. We’re looking for candidates who can demonstrate their ability to lead teams and enhance customer satisfaction, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Ideal Personnel & Recruitment Solutions Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s service standards and operational procedures. Research the company’s values and recent developments to show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Hotel Services Manager, you’ll be leading a team. Be ready to discuss your previous experiences in managing teams, training staff, and how you’ve successfully handled challenges in service delivery. Use specific examples to illustrate your points.
✨Emphasise Customer Service Excellence
Prepare to talk about how you’ve exceeded customer expectations in past roles. Share anecdotes that highlight your commitment to service quality and how you’ve implemented feedback to improve offerings.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the hotel’s approach to staff training, how they handle customer feedback, or what their goals are for the upcoming year. This shows your enthusiasm and strategic thinking.
