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- Tasks: Lead IT operations, manage a team, and ensure reliable systems and networks.
- Company: Join a forward-thinking firm focused on innovation and technology.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact by overseeing cutting-edge IT infrastructure and driving innovation.
- Qualifications: Experience in IT management, strong technical skills, and project management knowledge.
- Other info: Exciting opportunities for career growth and collaboration with talented professionals.
The predicted salary is between 36000 - 60000 £ per year.
Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of the firm’s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies.
Duties and Responsibilities:
- Support the IT Director with the implementation of the firm’s IT and AI & Innovation Strategies.
- Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects.
- Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards.
- Manage, maintain and optimise the firm’s on-premises and cloud-based infrastructure.
- Oversee backup and system security operations in accordance with the firm’s policies.
- Participate in internal and external audits, including ISO27001 and ISO22301.
- Manage the Cyber Essential Plus accreditation renewals.
- Develop and document processes and procedures, providing to ensure they are fully implemented within the team.
- Identify and manage operational risks.
- Manage information technology projects ensuring project deadlines are adhered to.
- Provide hands-on support and participate in the out-of-hours support rota as required.
- Provide support and guidance to stakeholders via help desk.
- Assist the IT Director with the management of IT vendors, contracts, and software licenses.
- Develop IT best practice guides and procedures.
- Prepare monthly management reports of team/service activities, tasks, and operational metrics.
Technical Competencies:
- Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office.
- Strong technical knowledge of network and server operating systems.
- Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting.
- Proven experience in IT infrastructure planning, development, and operations.
- Proven experience in server virtualisation and Cloud-based Infrastructure.
- Enterprise Backup, Replication and Business Continuity and Disaster recovery mitigation and response.
- Strong understanding of project management principles and practices.
- Strong understanding of Helpdesk and Customer Relations Support systems.
- Strong understanding of Data Security and Cyber Security basics.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
IT Operations Manager employer: Ideal Personnel & Recruitment Solutions Limited
Contact Detail:
Ideal Personnel & Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for an IT Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or take on freelance gigs that align with the responsibilities of an IT Operations Manager. This will not only boost your CV but also give you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on common questions related to IT operations and management. Think about how your past experiences relate to the duties listed in the job description, and be ready to share specific examples that showcase your skills.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience with IT infrastructure, team management, and any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our IT Department. Keep it concise but impactful – we love a good story!
Showcase Your Technical Skills: Don’t forget to highlight your technical competencies, especially with Microsoft 365, server operating systems, and cloud infrastructure. We’re keen on seeing how your expertise can help us maintain reliable and secure systems.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us. Let’s get started!
How to prepare for a job interview at Ideal Personnel & Recruitment Solutions Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, network operating systems, and cloud infrastructure. Be ready to discuss your hands-on experience with these technologies, as well as any relevant projects you've managed.
✨Showcase Your Leadership Skills
As an IT Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on performance assessments and training. Highlight your ability to keep your team updated with tech changes and maintain high service standards.
✨Understand the Business Side
Familiarise yourself with the firm's IT and AI strategies. Be prepared to discuss how you can support innovation projects and manage budgets effectively. Showing that you understand the business implications of IT operations will set you apart.
✨Prepare for Scenario Questions
Expect questions about troubleshooting and risk management. Think of specific scenarios where you've had to identify operational risks or manage a crisis. Being able to articulate your thought process and actions in these situations will demonstrate your problem-solving skills.
