At a Glance
- Tasks: Assist customers with sales calls and provide expert technical advice on cycling products.
- Company: Leading UK cycling product supplier known for excellent customer service.
- Benefits: Competitive salary, generous staff discounts, and free onsite parking.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team and help cyclists find the perfect gear while growing your skills.
- Qualifications: Experience in customer service and knowledge of Road and MTB bikes.
The predicted salary is between 22000 - 28000 £ per year.
Our client is a market leader in the supply of cycling related products in the UK and have an exciting opportunity for a Customer Sales Advisor. You will need to be familiar with cycling terminology and have some technical understanding related to cycles. They pride themselves on their reputation within the industry of providing excellent customer service. Your role will be to help them maintain high standards and to be part of their continuing success story.
Role
Reporting to the Team Manager, the successful candidate will have experience in managing their own workload, be confident in providing expert technical advice on products and be able to manage multiple tasks seamlessly. You will need to be an enthusiastic team player with a proven track record of achieving goals, ideally within the cycling industry. The role involves, but is not limited to:
- Processing inbound sales calls.
- Processing inbound sales emails.
- Calling customers with sales offers and new product information.
- Offering technical advice on all products.
- Liaising with Brand and Sales teams to ensure customers are fully supported.
Requirements
You’ll enjoy dealing directly with customers and have proven experience of this. A working knowledge of Road and MTB bikes is important. Successful candidates will have excellent communication skills (good written and spoken English are essential for this role) and be familiar with Microsoft Office products.
They offer a competitive package including a generous staff discount scheme and free onsite parking. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Customer Sales Advisor employer: Ideal Personnel & Recruitment Solutions Limited
As a market leader in the cycling industry, our client offers an exceptional work environment for Customer Sales Advisors, where passion for cycling meets professional growth. With a strong emphasis on excellent customer service, employees benefit from a supportive team culture, competitive packages, and generous staff discounts, all while working in a dynamic and engaging atmosphere. This role not only allows you to utilise your technical knowledge of cycling but also provides opportunities for personal development within a thriving sector.
Contact Details:
Ideal Personnel & Recruitment Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your cycling lingo! Brush up on technical terms related to road and MTB bikes. Being able to speak the language will not only impress them but also help you connect better with customers.
✨Tip Number 3
Show off your multitasking skills! During interviews or calls, share examples of how you've successfully managed multiple tasks at once. This will demonstrate your ability to handle the fast-paced environment they thrive in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Know Your Cycling Stuff:Make sure you brush up on your cycling terminology and product knowledge. We want to see that you’re not just a fan of cycling, but that you can talk the talk when it comes to technical advice!
Show Off Your Customer Service Skills:In your application, highlight any experience you have in customer service. We pride ourselves on excellent service, so let us know how you've gone above and beyond for customers in the past.
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Sales Advisor role. We love seeing genuine interest!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Ideal Personnel & Recruitment Solutions Limited
✨Know Your Cycling Stuff
Brush up on your cycling terminology and technical knowledge before the interview. Familiarise yourself with different types of bikes, components, and common issues cyclists face. This will help you demonstrate your expertise and passion for the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer. This will show that you understand the importance of maintaining high standards in customer interactions.
✨Practice Multi-tasking Scenarios
Since the role involves managing multiple tasks, practice answering questions while juggling different scenarios. You might be asked how you would handle an inbound sales call while responding to an email. Show that you can think on your feet and prioritise effectively.
✨Communicate Clearly and Confidently
Make sure your communication skills shine during the interview. Speak clearly and confidently, and don’t hesitate to ask for clarification if you don’t understand a question. Good written and spoken English is essential, so practice articulating your thoughts beforehand.
