Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT systems and assist with help desk queries while engaging in exciting projects.
- Company: Join a collaborative team focused on innovation and employee growth.
- Benefits: Enjoy a recognised Apprenticeship, supportive environment, and opportunities for personal development.
- Why this job: Be part of a happy workplace where your ideas are valued and you can make a real impact.
- Qualifications: A keen interest in IT and teamwork; familiarity with Windows 10/11, Word, and Excel is essential.
- Other info: Gain hands-on experience with various technologies and receive mentorship throughout your apprenticeship.
Our client has an exciting opportunity for an Apprentice IT Helpdesk Analyst to assist with the smooth running of business systems by supporting day to day issues raised through their help desk. There will also be lots of projects and upgrades to get involved in!
Duties and responsibilities:
- Providing 1st line support for IT infrastructure and systems
- Responding to help desk tickets
- Testing of development and upgrades
- Report creation and maintenance
- Carry out routine tasks as assigned
Required skills and experience:
- Keen interest in IT
- Team player
- Windows 10 or 11, Word, Excel
Desirable:
- Any knowledge/experience of the following: SQL Databases, HTML, CSS, PowerShell, Jira, ODBC Reporting, ERP or warehouse systems, AWS, Active Directory, Exchange, Window Server 2016 or above, Virtualisation, Basic understanding of networking
- Providing a service to others
They will support you through a recognised Apprenticeship in conjunction with the local college so join their IT team and experience a genuinely happy and collaborative working environment where your ideas are heard, your contributions matter, and your growth is supported.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application.
Apprentice IT Helpdesk Analyst employer: Ideal Personnel & Recruitment Solutions Limited
Contact Detail:
Ideal Personnel & Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice IT Helpdesk Analyst
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems like Jira. Understanding how these platforms work will give you a head start in managing help desk tickets efficiently.
✨Tip Number 2
Brush up on your knowledge of Windows 10 and 11, as well as Microsoft Office applications like Word and Excel. Being comfortable with these tools will help you provide better support to users.
✨Tip Number 3
If you have any experience or knowledge in SQL databases, HTML, or CSS, make sure to highlight that in conversations. These skills can set you apart from other candidates and show your eagerness to learn.
✨Tip Number 4
Demonstrate your teamwork skills during interviews. Share examples of how you've collaborated with others in the past, as this role requires a strong team player who can contribute to a positive working environment.
We think you need these skills to ace Apprentice IT Helpdesk Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Apprentice IT Helpdesk Analyst. Familiarise yourself with the key tasks such as providing 1st line support and responding to help desk tickets.
Tailor Your CV: Highlight your relevant skills and experiences in your CV. Emphasise your keen interest in IT, teamwork abilities, and any familiarity with Windows 10 or 11, Word, and Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention any desirable skills you possess, such as knowledge of SQL databases or experience with Jira, to stand out.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Ideal Personnel & Recruitment Solutions Limited
✨Show Your Passion for IT
Make sure to express your keen interest in IT during the interview. Share any personal projects or experiences that demonstrate your enthusiasm and willingness to learn, as this will resonate well with the interviewers.
✨Familiarise Yourself with Common Tools
Brush up on your knowledge of Windows 10 or 11, Word, and Excel, as these are essential for the role. Being able to discuss how you've used these tools in past experiences can give you an edge.
✨Prepare for Technical Questions
Expect questions related to basic IT support and troubleshooting. Review common issues that users face and think about how you would resolve them. This will show your problem-solving skills and readiness for the role.
✨Demonstrate Teamwork Skills
Since the role requires being a team player, be ready to share examples of how you've successfully worked in a team before. Highlight your ability to collaborate and communicate effectively with others.
