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For Companies At a Glance
- Tasks: Support customers with technical queries and manage product training.
- Company: Join a global leader known for innovation and a collaborative culture.
- Benefits: Enjoy private medical cover, life assurance, and a holiday purchase scheme.
- Why this job: Be part of a team that values your voice and focuses on sustainability.
- Qualifications: Degree or HNC/HND in Mechanical Engineering; strong communication skills required.
- Other info: Work hours are Monday to Friday, with a focus on work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Our market leading client is growing their technical team and are looking for an experienced Mechanical Engineer to join them as Technical Sales Support Engineer.
You will provide support to customers and the sales force team for technical matters.
Technical support will cover many products, specialising in pneumatic automation and thermo temperature control. You will be supporting sales growth by training and proactive promotion of
existing and new products.
Key Responsibilities:
- Support for customer questions via phone and e-mail
- Process requests for special products and variations
- Analyse, check and report writing on customer product returns
- New product development proposal activity
- Market and competitor product analysis & understanding
- Supporting sales force with customer visits and application development
- Product management including training, new product introduction and supersession of discontinued product ranges
Requirements:
- Degree, HNC or HND in Mechanical Engineering or related discipline
- Able to communicate proficiently via telephone and email with both internal and external customers
- A methodical problem solver who is logical, organised and able to keep clear comprehensive records
- Ability to clearly and effectively present technical subjects, face-to-face and via webinar
- Experience working within an Engineering environment
- Hands-on testing and diagnostic experience
- Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines
Desirable Experience:
- Hands-on testing and diagnostic experience
- Automation systems or system design experience
- Previous experience or working within a Technical Sales Support or applications role
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Technical Sales Support Engineer employer: Ideal Personnel and Recruitment Solutions
Contact Detail:
Ideal Personnel and Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Support Engineer
✨Tip Number 1
Familiarise yourself with the company's mechanical product range, especially in pneumatics, actuators, and vacuums. Understanding these products inside out will not only help you answer technical questions but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Brush up on your communication skills, particularly for phone and email interactions. Since you'll be supporting customers and the sales force, being able to convey technical information clearly and effectively is crucial.
✨Tip Number 3
Prepare to discuss your hands-on testing and diagnostic experience. Be ready to share specific examples of how you've solved problems in an engineering environment, as this will showcase your practical skills and methodical approach.
✨Tip Number 4
Research the company's competitors and market trends related to their products. Being knowledgeable about the industry landscape will not only impress your interviewers but also help you contribute to market analysis and product development discussions.
We think you need these skills to ace Technical Sales Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical engineering background and any relevant experience in technical sales support. Emphasise your hands-on testing and diagnostic skills, as well as your ability to communicate technical subjects clearly.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving abilities and your understanding of pneumatics, actuators, and vacuums.
Showcase Relevant Skills: Clearly outline your skills related to customer support, project management, and market analysis. Highlight your methodical approach to problem-solving and your experience in an engineering environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Ideal Personnel and Recruitment Solutions
✨Showcase Your Technical Knowledge
As a Technical Sales Support Engineer, it's crucial to demonstrate your understanding of mechanical products, especially pneumatics, actuators, and vacuums. Be prepared to discuss specific examples from your experience that highlight your technical expertise and problem-solving skills.
✨Communicate Clearly and Confidently
Since the role involves supporting customers via phone and email, practice articulating complex technical concepts in a simple manner. During the interview, focus on your communication skills and provide examples of how you've effectively conveyed technical information to non-technical audiences.
✨Demonstrate Your Collaborative Spirit
This company values a collaborative culture, so be ready to share experiences where you worked as part of a team. Highlight instances where you contributed to group success or supported colleagues, showcasing your ability to work well with others.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving abilities. Prepare by thinking of specific challenges you've faced in previous roles, how you approached them, and the outcomes. This will illustrate your methodical and logical approach to tackling issues.
