At a Glance
- Tasks: Engage with customers, solve queries, and provide top-notch service.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Full-time hours with a supportive work environment.
- Other info: Opportunity for growth and ongoing training in a fast-paced setting.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Our client has a permanent, full-time opportunity for a Customer Service Coordinator to join their team. You will interact directly with customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain the company’s reputation for high-quality service. The hours of work are 8.30am to 4.45pm, Monday to Thursday and 8.30am to 3.30pm Friday.
Duties and Responsibilities:
- To be responsible for dealing with customer enquiries from start to completion including price delivery, invoice queries, order progress and amendments.
- To be conversant with the company ERP system and processes.
- To support the customer in the event of returning goods and the credit management of the returns in line with the company guidelines in a timely professional manner.
- To foster and maintain relationships with key customers to improve our retention rate and support growth.
- To visit customers as required to build relationships and understanding of their business needs.
- To take ownership of customer queries, liaise with other departments to fully resolve to the customer’s satisfaction.
- To liaise with external sales engineers regarding customer requirements and offer administration support to help obtain sales growth.
- To make recommendations to enhance efficiency and performance within the department through your Manager.
- To have a clear understanding and manage Distribution Point of Sales monthly data.
- To support in the accounts receivable process and follow the “invoices in dispute” procedure when required and chase outstanding debt.
- Make product suggestions to meet the customer’s specific needs with support of technical advice.
- To be multi-skilled and able to cover all areas of the role of inside sales department.
- To participate in ongoing training to enhance your skills within the role and future developments.
- To attend meetings as required in person and Teams.
- Manage blanket agreements/Contracts to fulfil stock availability and consumption.
- Manage and take accountability of specific customer accounts as required.
- Maintain customer portals as agreed by management.
- Prepare department reports as required.
Skills and Experience:
- Previous experience in a similar role.
- A passion to deliver exceptional service to customers.
- Adaptable, high-energy levels and desire to help others.
- Good analytic and problem-solving skills.
- Able to work and learn quickly in a fast-paced and dynamic environment.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Customer Service Coordinator in Milton Keynes employer: Ideal Personnel and Recruitment Solutions
Join a dynamic team as a Customer Service Coordinator where your passion for delivering exceptional service will be valued. Our client offers a supportive work culture that prioritises employee growth through ongoing training and development opportunities, all within a friendly environment that fosters strong relationships with customers. Located in a vibrant area, this role provides a perfect balance of professional fulfilment and personal well-being, making it an excellent choice for those seeking meaningful employment.
Contact Details:
Ideal Personnel and Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations, like resolving a complaint or managing a return. This will show potential employers that you're ready to take ownership of customer queries.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email or call can demonstrate your enthusiasm and keep you on their radar. Plus, it shows you’re proactive—just what they want in a Customer Service Coordinator!
✨Tip Number 4
Check out our website for the latest job openings. We regularly update our listings, and applying directly through us can give you a better chance of landing that dream role. Let’s get you started on this exciting journey together!
We think you need these skills to ace Customer Service Coordinator in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience and skills that match the job description, like your ability to handle customer queries and your passion for delivering exceptional service.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled customer issues in the past. We love seeing candidates who can demonstrate their analytical and problem-solving abilities, especially in a fast-paced environment.
Be Professional Yet Personable:While we want you to be professional in your written application, don’t forget to let your personality shine through! Show us your enthusiasm for helping customers and your adaptability in various situations.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone!
How to prepare for a job interview at Ideal Personnel and Recruitment Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and how they interact with clients. This will help you tailor your answers to show that you're a great fit for their team.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you've successfully resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and ability to handle queries effectively.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for delivering exceptional service. Share stories that highlight your dedication to helping customers and how you’ve gone above and beyond in previous roles. This will resonate well with the interviewers looking for someone who truly cares about customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
