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- Tasks: Provide 1st line IT support and troubleshoot technical issues for colleagues.
- Company: Join a dedicated Service Desk team in a supportive office environment.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a collaborative atmosphere.
- Why this job: Kickstart your IT career while making a real difference in a growing company.
- Qualifications: 1-2 years in IT support, strong communication, and problem-solving skills.
- Other info: Opportunity to participate in global IT projects and enhance your professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Our client has a vacancy for an enthusiastic IT Support Technician to join their small but dedicated Service Desk team. This is a fantastic opportunity to grow your skills in a hands-on environment, supporting a wide range of IT systems and users across the business. The role is office based full-time, working Monday to Thursday and Friday hours per week.
As an IT Support Technician, you’ll be the first point of contact for technical issues, helping colleagues resolve hardware, software, and network problems. You’ll also play a key role in maintaining our IT infrastructure and supporting wider business initiatives.
Key Responsibilities:
Provide 1st line support to end-users, with occasional involvement in 2nd line tasks.
Respond to helpdesk tickets via ServiceNow, phone, email, or in-person.
Troubleshoot and resolve hardware, software, and network related issues.
Set up, configure, and maintain desktops, laptops, printers, and mobile devices.
Perform hardware/software installations and upgrades.
Assist with network patching and printer support.
Administer user accounts (e.g. password resets, account creation) via Active Directory.
Maintain accurate documentation of IT assets (PCs, laptops, mobile devices).
Participate in pan-European or global IT projects as required.
We’re looking for someone who’s technically capable, customer-focused, and eager to learn. You’ll be working closely with colleagues across departments, so strong communication and problem-solving skills are essential.
Requirements:
- 1–2 years in a 1st line helpdesk or IT support role.
- Windows OS (e.g. Windows 11) and Microsoft Office applications.
- Active Directory, along with VPN and anti-virus solutions.
- PC/laptop hardware and peripherals, including printers.
- Mobile devices and mobile device management tools (Intune preferred).
- Basic networking concepts (IP, DNS, DHCP)
- Experience installing software related to CAD or PLC programming tools is advantageous.
Personal Attributes:
- Excellent customer service and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Highly organised with attention to detail.
- Clear and effective communication skills.
- Able to work independently and as part of a team
- Passionate about delivering high-quality support.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
IT Support Technician employer: Ideal Personnel and Recruitment Solutions
Contact Detail:
Ideal Personnel and Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network, network, network! Get chatting with folks in the industry, whether it's at events or online. You never know who might have a lead on that perfect IT Support Technician role.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects you've worked on, make sure to share them. It’s a great way to demonstrate your technical capabilities and problem-solving skills.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Think about how you’d troubleshoot specific issues and be ready to discuss your thought process. We want to see your analytical skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from enthusiastic candidates like you who are eager to join our team.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical capabilities and customer service skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates from us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Ideal Personnel and Recruitment Solutions
✨Know Your Tech
Brush up on your knowledge of Windows OS, Active Directory, and basic networking concepts. Be ready to discuss how you've used these in past roles or projects, as this will show your technical capability and readiness for the IT Support Technician position.
✨Show Off Your Customer Service Skills
Since this role is all about helping colleagues with their tech issues, prepare examples of how you've provided excellent customer service in previous jobs. Think about specific situations where you resolved a problem and made someone's day a bit easier.
✨Practice Problem-Solving Scenarios
Anticipate common technical issues that might come up in the role and practice explaining how you would troubleshoot them. This could include hardware failures or software installation problems. Being able to articulate your thought process will impress the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, ongoing projects, or the tools they use. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
