At a Glance
- Tasks: Make outbound calls and build strong relationships with customers.
- Company: Join Ideal Heating's successful Loyalty Marketing Team in Hessle.
- Benefits: Full training, excellent progression opportunities, and a supportive team culture.
- Other info: Dynamic role with comprehensive training and a chance to grow.
- Why this job: Kickstart your career in a market-leading organisation with real impact.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 24000 - 30000 £ per year.
Aquilo Recruitment is delighted to be partnering with Ideal Heating to recruit a Telemarketing Executive to join their successful Loyalty Marketing Team based in Hessle. This is a fantastic opportunity for someone with strong customer service and communication skills who is looking to build a long-term career within a market-leading organisation. Full training will be provided, alongside excellent progression opportunities and the chance to work within a supportive and collaborative team culture.
What you'll be doing:
- Making outbound calls to loyalty scheme members
- Building strong relationships and delivering an exceptional customer experience
- Supporting marketing campaigns, promotions, products, and services
- Managing customer records through Salesforce CRM while ensuring GDPR compliance
- Converting warm and cold leads into sales opportunities
- Supporting customer retention and engagement initiatives
- Connecting homeowners with local loyalty scheme members
What we're looking for:
- Strong communication and relationship-building skills
- Previous customer service experience
- Good Excel and data entry skills with excellent attention to detail
- Positive, enthusiastic, and proactive attitude
- Strong time management and organisational skills
- Ability to work independently and as part of a team
Previous experience in telemarketing, telephone sales, Salesforce, or GDPR would be advantageous, but it's not essential as comprehensive training will be provided. If you're looking for a role that offers development, progression, and the opportunity to join a fantastic team, we'd love to hear from you. Apply now or contact Aquilo Recruitment for a confidential discussion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Hessle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ideal Heating. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ideal Heating before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Hessle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ideal Heating:Your cover letter is your chance to shine! Tell us why you want to work at Ideal Heating specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ideal Heating!
How to prepare for a job interview at Ideal Heating
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
