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- Tasks: Join our team as a Customer Specialist, handling calls and scheduling repairs.
- Company: Be part of a market-leading manufacturer with a vibrant culture.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: This role offers growth opportunities in a fast-paced, dynamic setting.
- Qualifications: Excellent customer service and communication skills are a must.
- Other info: 1 in 4 Saturdays required, with a day off during the week.
The predicted salary is between 24000 - 36000 £ per year.
Aquilo recruitment are excited to be partnering with A market leading manufacturer to recruit for a customer recalls specialist to join their growing team, the role is an exciting position for an individual who enjoys a fast paced varied environment with a great culture and opportunities.
Working hours:
Winter hours – 40 hours per week.
Summer hours 36 hours per week.
1 in 4 Saturdays with a day in Leu to be taken in the week when working the Saturday
JOB TITLE:
Recalls administrator
Team: Planning
Reports to: Team Manager
Job Purpose
To answer all telephone calls and deal with them to a high standard and resolve in line with Ideal current policies and procedures in a professional manner.
To Deal with engineer’s requests for ordering parts quickly and effectively
Qualifications and Experience:
Excellent Customer Service Skills
Excellent Communication skills
Time Management
Experience of using computer based systems
Ability to enter Data correctly and accurately
Job Responsibilities and Major Activities
Responsible for scheduling recall jobs onto an engineer’s diary.
To ring all customers daily with an update on their repair.
The ability to problem solve.
To liaise with outside agents that still work within the company to discuss allocation and deployment of work and efficiently assign this to them.
The ability to handle difficult calls and situations regarding re-arranging appointments.
To have the confidence to liaise with engineers and Divisional Service Managers regarding all types of challenges.
Working on a service Level to make sure we are within the agreement for re-attending site to undertake a repair.
Ability to complete a variety of email tasks to be done within time constraints.
To be able to efficiently use systems such as Service Power, SAP and salesforce.
To have graphical knowledge of UK postcodes.
To Process boiler swap within the SLA and liaise with our agents to get the job undertaken
To understand the basic working of a boiler and the parts within.
To have some knowledge of how a central heating system operates.
Key Deliverables
Well-practised administrative skills
Well proven telephone skills
Excellent Multi-tasking skills
Time Management
Experience of using computer-based systems
The ability to read, understand and process data efficiently and accurately
Experienced team player
The ability to work on own initiative
A high standard of numeracy, literacy, and IT skills
Excellent verbal and written communication skills
The ability to work well under pressure
Suitable level of attendance
Key Challenges
Product Knowledge
Process Knowledge
Engineer placement knowledge
Customer Care skills
Delivering internal and external customer satisfaction in a pressurised environment
Customer Specialist employer: Ideal Heating
Contact Detail:
Ideal Heating Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Specialist
✨Tip Number 1
Familiarize yourself with the specific software mentioned in the job description, like Service Power, SAP, and Salesforce. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills by practicing how to handle difficult calls and situations. Role-playing scenarios with friends or family can help you develop effective communication strategies that will impress during the interview.
✨Tip Number 3
Research common issues related to boiler repairs and central heating systems. Understanding the basics will allow you to engage more effectively with engineers and customers, showcasing your proactive approach to learning.
✨Tip Number 4
Demonstrate your time management skills by preparing examples of how you've successfully juggled multiple tasks in previous roles. Being able to share specific instances will highlight your ability to thrive in a fast-paced environment.
We think you need these skills to ace Customer Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your excellent customer service skills and experience with computer-based systems. Emphasize any relevant roles where you managed customer interactions or scheduling tasks.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle difficult calls and problem-solve effectively.
Showcase Communication Skills: Since excellent communication is key for this position, provide examples in your application of how you've successfully communicated with customers or team members in previous roles.
Highlight Time Management Abilities: Discuss your time management skills and provide examples of how you've efficiently handled multiple tasks or worked under pressure in past positions.
How to prepare for a job interview at Ideal Heating
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled difficult customer interactions in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Communication Proficiency
Effective communication is key for this position. Practice articulating your thoughts clearly and concisely. You might also want to prepare for questions that assess your verbal and written communication skills.
✨Familiarize Yourself with Relevant Systems
The job mentions using systems like Service Power, SAP, and Salesforce. If you have experience with these or similar systems, be ready to discuss it. If not, do some research to understand their functionalities and how they relate to the role.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that test your problem-solving abilities. Think of scenarios where you've had to troubleshoot issues or manage multiple tasks simultaneously, and be ready to explain your thought process.
