At a Glance
- Tasks: Manage customer calls, process orders, and provide timely updates in a fast-paced environment.
- Company: Join Ideal Bathrooms, part of the Wolseley Group, a leading trade merchant.
- Benefits: Enjoy competitive salary, bonuses, 24 days leave, and excellent health benefits.
- Other info: Hybrid working available after probation with great training and career growth.
- Why this job: Make a real difference by supporting customers and building your career.
- Qualifications: Strong customer service skills and ability to thrive in a busy call centre.
The predicted salary is between 24530 - 29982 £ per year.
Customer Service Executive - Ideal Bathrooms - Milton Keynes 12-month Fixed Term Contract
So, who are we?
We are Ideal Bathrooms, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland.
We pride ourselves on putting our people and customers at the heart of everything we do - and best of all, we provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention?
In addition to the competitive salary, there are also benefits on tap - including 24 days of annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), enhanced maternity & paternity cover, potential to earn bonuses, and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular Yu Life app, our Cycle to Work scheme and more!
Key Responsibilities
- Managing high-volume inbound and outbound calls in a fast-paced call-center environment, supporting customers and end users with clear, professional query resolution.
- Processing and chasing orders across multiple channels, checking stock, availability and pricing, and ensuring every interaction is accurately recorded in our systems.
- Providing timely updates on deliveries, product information and returns, giving customers correct and relevant information at every stage.
- Following set telephony standards, office procedures, and call-handling expectations to maintain a smooth and reliable service.
- Keeping product knowledge, promotions, and system processes up to date to ensure confident, consistent customer support.
This is a full-time, permanent role working Monday to Friday, 40 hours per week, 09:00 AM - 5:30 PM.
Note: during training, the shift pattern will be 8:00 AM - 4:30 PM.
Hybrid working is available once the probation period is complete, with a typical split of 3 days in the office and 2 days remote.
- What we'd like you to have
- Strong, confident customer service skills with the ability to support customers over the phone in a fast-paced, call-center style environment.
- Previous experience in a call center or customer-facing retail role, with the resilience to handle high call volumes and varied queries.
- Comfortable working quickly and staying organised - able to juggle calls, queries, order updates and system notes without losing accuracy.
- Familiarity with telephony systems such as Mitel, Cisco or 8x8 would be a real advantage, though not essential.
- An industrial or trade-related background is helpful but not required - we're more interested in your attitude, communication style and willingness to learn.
#ACHS50 Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers.
We supply 180,000 different products to over 100,000 customers every year.
Join us and you'll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time.
You'll also enjoy extensive training and an award-winning pension and great rewards package.
And, as part of the world’s largest specialist distributer of plumbing and heating products, you'll have access to a wide variety of career opportunities.
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Customer Support Executive in Milton Keynes employer: Ideal Bathrooms (Wolseley) Limited
At Ideal Bathrooms, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment for our Delivery Drivers in Wakefield. With competitive salaries, generous benefits, and a strong focus on employee development through our Wolseley Talent Guild, we empower our team to grow their careers while enjoying perks like enhanced maternity leave, a robust pension scheme, and access to health and wellbeing resources. Join us and be part of a company that truly values its people and prioritises customer satisfaction.
Contact Details:
Ideal Bathrooms (Wolseley) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Milton Keynes
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ideal Bathrooms (Wolseley) Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ideal Bathrooms (Wolseley) Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Executive in Milton Keynes
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ideal Bathrooms (Wolseley) Limited.
How to prepare for a job interview at Ideal Bathrooms (Wolseley) Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ideal Bathrooms (Wolseley) Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ideal Bathrooms (Wolseley) Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
