At a Glance
- Tasks: Manage high-volume calls and support customers with queries in a fast-paced environment.
- Company: Join Ideal Bathrooms, part of the Wolseley Group, a leading trade merchant.
- Benefits: Enjoy competitive salary, bonuses, 24 days leave, and great health perks.
- Other info: Hybrid working available after probation, with opportunities for career development.
- Why this job: Make a real difference by providing excellent customer service and support.
- Qualifications: Strong customer service skills and ability to handle high call volumes.
Salary: Competitive Salary + Bonus + Excellent Benefits
Customer Service Executive – Ideal Bathrooms – Milton Keynes
12-month Fixed Term Contract
So, who are we? We are Ideal Bathrooms, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do - and best of all, we provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including:
- 24 days of annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Enhanced maternity & paternity cover
- Potential to earn bonuses
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Customer Service Executive based in Milton Keynes, you’ll be responsible for:
- Managing high‑volume inbound and outbound calls in a fast‑paced call‑centre environment, supporting customers and end users with clear, professional query resolution.
- Processing and chasing orders across multiple channels, checking stock, availability and pricing, and ensuring every interaction is accurately recorded in our systems.
- Providing timely updates on deliveries, product information and returns, giving customers correct and relevant information at every stage.
- Following set telephony standards, office procedures, and call‑handling expectations to maintain a smooth and reliable service.
- Keeping product knowledge, promotions, and system processes up to date to ensure confident, consistent customer support.
This is a full-time, permanent role working Monday to Friday, 40 hours per week, 09:00 AM - 5:30 PM. Note: during training, the shift pattern will be 8:00 AM - 4:30 PM. Hybrid working is available once the probation period is complete, with a typical split of 3 days in the office and 2 days remote.
And here’s what we’d like you to have:
- Strong, confident customer service skills with the ability to support customers over the phone in a fast‑paced, call‑centre style environment.
- Previous experience in a call centre or customer‑facing retail role, with the resilience to handle high call volumes and varied queries.
- Comfortable working quickly and staying organised — able to juggle calls, queries, order updates and system notes without losing accuracy.
- Familiarity with telephony systems such as Mitel, Cisco or 8x8 would be a real advantage, though not essential.
- An industrial or trade‑related background is helpful but not required - we’re more interested in your attitude, communication style and willingness to learn.
We look forward to receiving your application!
Customer Support Executive employer: Ideal Bathrooms (Wolseley) Limited
At Ideal Bathrooms, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment for our Delivery Drivers in Wakefield. With competitive salaries, generous benefits, and a strong focus on employee development through our Wolseley Talent Guild, we empower our team to grow their careers while enjoying perks like enhanced maternity leave, a robust pension scheme, and access to health and wellbeing resources. Join us and be part of a company that truly values its people and prioritises customer satisfaction.
Contact Details:
Ideal Bathrooms (Wolseley) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ideal Bathrooms (Wolseley) Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ideal Bathrooms (Wolseley) Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ideal Bathrooms (Wolseley) Limited:Your cover letter is your chance to shine! Tell us why you want to work at Ideal Bathrooms (Wolseley) Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ideal Bathrooms (Wolseley) Limited!
How to prepare for a job interview at Ideal Bathrooms (Wolseley) Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
