At a Glance
- Tasks: Manage high-value enterprise customers and build strong executive relationships.
- Company: Join a dynamic team at Ideagen, focused on customer success.
- Benefits: Enjoy hybrid working, competitive salary, and professional growth opportunities.
- Other info: Fast-paced environment with a focus on delivering measurable business value.
- Why this job: Make a real impact by driving customer retention and unlocking new opportunities.
- Qualifications: Experience in customer success and strong relationship-building skills.
The predicted salary is between 70000 - 90000 £ per year.
Role Purpose: Location- Ruddington, Nottinghamshire
Level - Senior Manager
Department - Customer
Working Pattern - Hybrid/ Flexible
Benefits - Benefits at Ideagen
Salary - To be discussed at next stage
We are currently seeking an experienced and strategic Senior Customer Success Manager to join our team. In this role, you'll act as a trusted advisor to our highest-value enterprise customers, helping them maximise the value of their Ideagen solutions while driving retention and growth.
You’ll take ownership of a portfolio of strategic accounts, building strong executive relationships and leading complex, global engagements. Working cross-functionally, you’ll play a key role in delivering exceptional customer outcomes, reducing risk, and unlocking new opportunities. This is a high-impact role suited to someone who thrives in a fast-paced, customer-focused environment and is passionate about delivering measurable business value.
Responsibilities:
- Manage a portfolio of high-value enterprise customers on Premier Success Plans
- Build trusted relationships with senior stakeholders, including C-suite executives
- Develop and deliver long-term strategic plans
Senior Customer Success Manager - in Sheffield employer: Ideagen
Ideagen is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. Located in Ruddington, Nottinghamshire, the company provides a hybrid working model, competitive benefits, and the opportunity to work with high-value enterprise customers, making it a rewarding environment for those looking to make a significant impact in customer success.
