At a Glance
- Tasks: Manage high-value enterprise customers and drive their success with our solutions.
- Company: Join Ideagen, a global leader in software that keeps people safe every day.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with mentorship opportunities and global reach.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Experience in Customer Success and strong relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
We are currently seeking an experienced and strategic Senior Customer Success Manager to join our team. In this role, you’ll act as a trusted advisor to our highest-value enterprise customers, helping them maximise the value of your Ideagen solutions while driving retention and growth.
Role Purpose
Location: Ruddington, Nottinghamshire
Level: Senior Manager
Department: Customer
Working Pattern: Hybrid/Flexible
Responsibilities
- Manage a portfolio of high‑value enterprise customers on Premier Success Plans
- Build trusted relationships with senior stakeholders, including C‑suite executives
- Develop and deliver long‑term strategic account plans aligned to customer goals
- Act as the primary point of contact for escalations, renewals, and growth opportunities
- Lead complex, multi‑product implementations and transformation initiatives
- Drive customer retention and expansion, achieving GRR and NRR targets
- Identify and generate new revenue opportunities within existing accounts
- Conduct executive business reviews, demonstrating ROI and value delivered
- Maintain accurate account activity and insights within Salesforce
- Partner with Sales, Marketing, and Product teams to align on strategy and messaging
- Lead cross‑functional collaboration to resolve challenges and support customer success
- Provide mentorship to Customer Success Managers and support team development
Skills And Experience
- Proven experience in Customer Success, enterprise account management, SaaS, or consulting roles
- Strong track record managing large, complex customer portfolios (multi‑million value)
- Confident engaging and influencing senior stakeholders and executive audiences
- Experienced in delivering strategic account plans and driving long‑term customer value
- Commercially minded, with a strong focus on retention, growth, and ROI
- Highly analytical, with the ability to interpret data and inform decision‑making
- Excellent communicator with strong presentation and stakeholder management skills
- Comfortable leading complex projects, transformations, and cross‑functional initiatives
- Proficient with CRM and customer success platforms, with strong data discipline
- Ambitious, proactive, and driven to deliver exceptional customer outcomes
About Ideagen
Ideagen is the invisible force behind many things we rely on every day – from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. Millions of people are kept safe using Ideagen software. We have offices worldwide, including America, Australia, Malaysia, and India.
Senior Customer Success Manager in Ruddington employer: Ideagen
Ideagen is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. Located in Ruddington, Nottinghamshire, the company provides a hybrid working model, competitive benefits, and the opportunity to work with high-value enterprise customers, making it a rewarding environment for those looking to make a significant impact in customer success.
