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For Companies At a Glance
- Tasks: Build strong customer relationships and lead strategic initiatives for success.
- Company: Join Ideagen, a global leader ensuring safety in everyday life through innovative software.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work-life balance.
- Why this job: Make a real impact by helping customers achieve their goals while working in a dynamic environment.
- Qualifications: Experience in customer success management with excellent communication and project management skills required.
- Other info: Opportunities for career growth and a chance to work with a diverse, global team.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose
Location- Ruddington, Nottinghamshire
Business Line – Central
Department – Customer
Working Pattern – Hybrid (three days a week in the head office)
Benefits -Benefits at Ideagen
DEI -DEI strategy
Salary – this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out!
We are hiring aCustomer Success Manager to support our customers in achieving their goals. Based in the Nottingham area, this role involves building strong relationships, understanding customer priorities, and delivering strategic initiatives that provide measurable value.
Responsibilities
- Manage customer relationships and lead value-driven engagements across various levels of client organizations.
- Oversee strategic initiatives, delegate tasks appropriately, and track outcomes.
- Deliver Monthly and Quarterly Business Reviews (MBRs/QBRs) using data insights to highlight opportunities and recommend solutions.
- Implement strategy-focused playbooks, including those aimed at customer retention and renewal.
- Facilitate communication between internal and external teams to support shared objectives.
- Promote customer satisfaction and successful project delivery, particularly with enterprise-level accounts.
Skills and Experience
- Customer success management experience demonstrating strong client satisfaction and project management skills with enterprise-level accounts.
- Ability to manage client relationships, including assessing, communicating and managing client needs.
- Ability to learn enterprise software products and achieve a high level of aptitude in product understanding and client functionality.
- Excellent verbal and written communication, organizational, and time management skills.
- Ability to effectively communicate general technical concepts to technical & non-technical parties.
About Ideagen
Ideagen is the invisible force behind many things we rely on every day – from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that\’s always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.
Enhance your career and make the world a safer place!
#INDMP #LI-NOTTINGHAM
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Customer Success Manager employer: Ideagen
Contact Detail:
Ideagen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Ideagen's products and services. Understanding the software solutions we offer will not only help you in interviews but also demonstrate your genuine interest in the role and how you can contribute to customer success.
✨Tip Number 2
Network with current or former Customer Success Managers at Ideagen. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting measurable outcomes from your previous roles will showcase your ability to deliver value, which is crucial for this position.
✨Tip Number 4
Demonstrate your communication skills by being clear and concise in all interactions with our recruitment team. Whether it's during a phone call or an interview, effective communication is key to showing that you can bridge the gap between technical and non-technical stakeholders.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success management, particularly with enterprise-level accounts. Use specific examples that demonstrate your ability to manage client relationships and deliver value-driven engagements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your skills align with the responsibilities outlined in the job description, such as delivering Monthly and Quarterly Business Reviews and implementing strategy-focused playbooks.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application materials are well-written and free of errors. Consider including examples of how you've effectively communicated technical concepts to both technical and non-technical audiences.
Highlight Relevant Achievements: In your application, include specific achievements that demonstrate your project management skills and ability to promote customer satisfaction. Quantify your successes where possible, such as improvements in customer retention rates or successful project deliveries.
How to prepare for a job interview at Ideagen
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Success Manager. Familiarise yourself with managing client relationships and delivering strategic initiatives, as these will be key discussion points.
✨Showcase Your Experience
Prepare to discuss your previous experience in customer success management, particularly with enterprise-level accounts. Highlight specific examples where you've successfully managed client relationships and delivered measurable value.
✨Communicate Clearly
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that both technical and non-technical stakeholders can understand.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and how they measure satisfaction. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
