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- Tasks: Lead compliance processes and engage customers to resolve licensing issues.
- Company: Join Ideagen, a global leader in safety and compliance software.
- Benefits: Flexible work arrangements, competitive salary, and professional development opportunities.
- Other info: Dynamic, supportive environment with a focus on work-life balance.
- Why this job: Make a real impact on safety while working with innovative technology.
- Qualifications: Experience in commercial compliance and SaaS licensing management.
The predicted salary is between 50000 - 60000 £ per year.
Location: Ruddington, Nottingham
Level: Experience Professional
Department: Revenue
Working Pattern: Full Time Hybrid (3 days a week in office: Tues - Thurs)
Salary: To be discussed at next stage
We’re looking for a Senior Commercial Compliance Manager to scale our commercial compliance function. Reporting to the Director of Compliance, you’ll own the end‑to‑end process of identifying licence and storage overuse through product telemetry, engaging customers to resolve it, and converting those outcomes into contracted, recognised revenue. Think Netflix‑style licence discipline rather than heavy‑handed enforcement: confident, consistent, and commercially intelligent. This is a role for someone who can hold the contractual line without damaging the relationship.
Responsibilities:
- Lead a telemetry‑driven compliance process, working with data and technical teams to identify usage overages accurately.
- Manage a pipeline of live compliance opportunities from detection through to signed commercial resolution.
- Engage customers confidently and professionally where usage exceeds contract, setting clear expectations while preserving trust.
- Draft precise, client‑ready correspondence that balances contractual clarity with the right commercial tone.
- Negotiate outcomes including licence uplifts, backdated fees and goodwill resolutions within agreed authority.
- Partner with Account Management, Customer Success, Legal and Finance to ensure aligned messaging and clean revenue conversion.
- Handle escalations with credibility, including engagement with customer procurement, legal teams and senior stakeholders.
Skills and Experience:
- You’re commercially sharp, contractually confident and comfortable operating in grey areas.
- You understand SaaS licensing in practice, not just theory, and you’re calm holding a firm position when challenged, without becoming adversarial.
- You’ll bring experience in commercial compliance, SaaS licence management, contract enforcement or a closely related role.
- A strong understanding of SaaS subscription and licensing models.
- A revenue focussed mindset including forecast accuracy, pipeline management and CRM hygiene.
- Experience drafting and negotiating contractual correspondence with customers.
- Confidence interpreting usage data and translating it into commercially sound decisions.
- The ability to manage multiple concurrent cases with clarity and control.
About Ideagen:
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. Everyday, millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!
Commercial Integrity Manager employer: Ideagen
Contact Detail:
Ideagen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Integrity Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to commercial compliance. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. We love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Commercial Integrity Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Integrity Manager role. Highlight your experience in commercial compliance and SaaS licensing, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since you'll be drafting client-ready correspondence, it's crucial to demonstrate your ability to communicate clearly and professionally. Use examples from your past roles where you've successfully engaged with clients or negotiated outcomes.
Be Data-Driven: We love candidates who can interpret usage data and make sound decisions based on it. If you've worked with telemetry or data analysis before, make sure to mention it and how it helped you achieve results.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application is processed smoothly and you get the best chance to shine in front of our Talent Acquisition team!
How to prepare for a job interview at Ideagen
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of SaaS licensing and subscription models. Brush up on the specifics of how these work in practice, as you'll need to demonstrate your knowledge during the interview. Being able to discuss real-world applications will show that you're not just familiar with the theory but can also navigate the complexities.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific compliance scenarios. Think through potential challenges you might face, such as managing customer expectations when usage exceeds contracts. Practising your responses will help you articulate your approach confidently and show that you can maintain relationships while enforcing compliance.
✨Showcase Your Negotiation Skills
Since this role involves negotiating outcomes like licence uplifts and backdated fees, be ready to discuss your past experiences in negotiation. Prepare examples where you've successfully navigated tough conversations while preserving trust. This will highlight your ability to balance contractual clarity with a commercial tone.
✨Engage with Data Confidently
As the role requires interpreting usage data, be prepared to discuss how you've used data to make informed decisions in previous roles. Bring examples of how you've identified overages or compliance issues using telemetry. This will demonstrate your analytical skills and your ability to translate data into actionable insights.