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- Tasks: Manage support tickets, provide technical support, and collaborate with the TechOps team.
- Company: Join Idea 11, an award-winning IT consulting firm focused on cloud computing and customer care.
- Benefits: Enjoy flexible work arrangements, paid overtime, company-funded training, and regular social events.
- Other info: Applicants must reside in Brisbane and have full Australian working rights.
- Why this job: Be part of a values-driven culture, work with cutting-edge technology, and receive recognition for your achievements.
- Qualifications: Minimum 2 years as a Systems Administrator with AWS/Azure experience and strong technical support skills.
The predicted salary is between 28800 - 48000 £ per year.
Systems Administrator (Infrastructure & Cloud)
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Idea 11 is an Australian-based, award-winning, full-stack, values-driven IT consulting and managed services company specialising in cloud computing. We love our customers, deliver exciting and next-gen technology environments, and take care of our people.
Why work at Idea 11?
- A values and culture-driven company
- A flexible working arrangement with the ability to work from home
- Paid overtime and paid parental leave on top of Government payments
- Company-provided time and training to stay current
- Work with exciting technology, customers, and next-gen environments
- Company-funded certifications – pass or fail
- Regular whole-company social events
- Recognition and awards for achievement
- A supportive team and environment
- A management team with technical backgrounds
More about the benefits of working for Idea 11: https://www.idea11.com.au/careers
About the role
Due to continued success, we are expanding and seeking a talented Systems Administrator (Infrastructure & Cloud). We value excellent customer service skills, a positive attitude, and a passion for technology.
In this role, you will:
- Manage and resolve level 2 & 3 support tickets via our ticketing system and in person
- Ensure incidents, events, and problem tickets are resolved promptly within SLA
- Provide technical support and troubleshooting across various technologies
- Attend client site visits as scheduled
- Maintain and update documentation for processes and knowledge base
- Collaborate with the TechOps team to resolve customer issues
The person we seek
- Minimum 2 years experience as a Systems Administrator, with exposure to AWS and/or Azure
- Experience with ConnectWise or similar ticketing systems
- Experience with infrastructure monitoring tools
- Strong understanding of Incident and Problem Management
- Technical support skills across technologies such as:
– Windows and Linux OS
– AWS and/or Azure, DevOps experience preferred
– Active Directory, Microsoft 365, Intune, Exchange, Teams, Defender
Applicants must reside in the Brisbane region, with ability to travel to Eight Mile Plains and Brisbane CBD as needed.
No recruitment agencies or applicants without full Australian working rights, please.
Unlock job insights
Salary match, number of applicants, skills match
Your application will include questions about:
- Right to work in Australia
- Years of experience as a Systems Engineer
- Customer service experience
- Technical support experience
- Expected annual salary
- Australian driver licence
Feel free to include any additional details if reporting this ad as fraudulent, misleading, or discriminatory.
What can I earn as a Systems Administrator?
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Systems Administrator (Infrastructure & Cloud) employer: Idea 11 Pty
Contact Detail:
Idea 11 Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Administrator (Infrastructure & Cloud)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as AWS, Azure, and ConnectWise. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Idea 11 on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since the role values excellent customer service, think of specific examples where you've successfully resolved issues or improved client satisfaction.
✨Tip Number 4
Be ready to demonstrate your problem-solving abilities during the interview. Consider preparing a few scenarios where you effectively managed incidents or technical challenges, as this will showcase your practical experience.
We think you need these skills to ace Systems Administrator (Infrastructure & Cloud)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Systems Administrator, particularly with AWS and Azure. Include specific examples of your technical support skills and any experience with ticketing systems like ConnectWise.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and customer service. Mention why you want to work at Idea 11 and how your values align with theirs. Be sure to include your experience with incident and problem management.
Highlight Relevant Skills: In your application, emphasise your technical skills across Windows and Linux OS, as well as your familiarity with Microsoft 365, Intune, and other technologies mentioned in the job description. This will show that you meet their requirements.
Prepare for Application Questions: Be ready to answer questions about your right to work in Australia, your years of experience, and your expected salary. Think about how to present your customer service and technical support experience effectively.
How to prepare for a job interview at Idea 11 Pty
✨Showcase Your Technical Skills
Be prepared to discuss your experience with AWS and Azure in detail. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service Experience
Since the role values excellent customer service skills, be ready to share examples of how you've successfully handled customer issues in the past. This could include resolving support tickets or collaborating with teams to improve service delivery.
✨Familiarise Yourself with Their Tools
Research ConnectWise or similar ticketing systems before the interview. Understanding how these tools work will show your initiative and readiness to integrate into their existing processes.
✨Prepare Questions About Company Culture
Idea 11 prides itself on a values-driven culture. Prepare thoughtful questions about their team dynamics, training opportunities, and social events to show your interest in being part of their community.