User Education and Enablement Manager in Woking

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At IDBS, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At IDBS, we are at the cutting edge of providing innovative software solutions and services that empower scientists and researchers to accelerate their discoveries by helping them design, execute and orchestrate processes, manage, contextualize and structure their data and gain valuable insights throughout the drug lifecycle, from R&D through manufacturing. We work with 80% of the top 20 global BioPharma companies. Our customers engage in groundbreaking work, from pioneering biological research to developing new therapies and medicines. Join us at IDBS to continuously grow and make a real impact, working alongside passionate colleagues who care deeply about our mission and each other.

User Education and Enablement Manager will lead the development and scaling of IDBS’s customer, associate, and partner education and certification programmes. The role will design impactful learning experiences that drive product adoption, customer success, and partner enablement across the Polar Platform, ensuring best‑practice use of IDBS products by internal and external users and developers. This position reports to the Head of Alliances and is based out of the IDBS head office in Woking, UK.

We are looking for a strategic and hands‑on Learning & Development Leader that can partner with cross‑functional teams to design, implement and scale learning programs at IDBS.

In This Role, You Will Have The Opportunity To:

• Strategy and Program Leadership: Lead a scalable, business aligned education strategy that builds capability and accelerates adoption for all platform users through targeted learning paths. Champion a learning culture at IDBS and seek to enhance offerings by implementing innovative techniques, technologies and learning methods.
• Content Development and Delivery: Own the creation and delivery of high-quality, engaging learning content across multiple formats (eLearning, instructor‑led, virtual and community), using modern, interactive methods to promote best‑practice and effective use of IDBS products globally.
• Learning Platform and Technology: Lead the strategy, selection and integration of learning platforms and technologies to support scalable, connected education delivery across IDBS. Review IDBS’ current learning assets and platforms and build a plan for a phased development and expansion of resources that complement the learning and education strategy and enhance user enablement and adoption of the software platform.
• Cross‑Functional Collaboration: Drive strong cross‑functional collaboration with internal stakeholders to ensure learning offerings remain current, market‑aligned and directly support business and customer outcomes.
• Measurement & Optimisation: Define and track learning KPIs to measure program effectiveness. Implement processes and feedback mechanisms that assess ongoing trainee capability, development and quality of learning and content delivery.

The Essential Requirements Of The Job Include:

• Proven experience in L&D leadership and delivery, ideally within a regulated scientific, technology or software development domain.
• Experience in technical training and education.
• Strong instructional design and content strategy skills.
• Experience with LMS platforms and digital learning tools.
• Excellent communication and stakeholder management abilities.

Travel, Motor Vehicle Record & Physical/Environment Requirements if applicable for role:

• Ability to travel 15%.

It would be a plus if you also possess previous experience in:

• Coaching certification or relevant credentials.
• Experience working with technical or scientific audiences (e.g. scientists, lab technicians, developers, IT professionals).
• Familiarity with certification programs and credentialing.
• Experience in change management practices.
• Background in product‑led growth or developer relations.

Join our winning team today. Together, we’ll accelerate the real‐life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.