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For Companies At a Glance
- Tasks: Lead front-of-house operations and ensure exceptional patient experiences in a premium healthcare clinic.
- Company: Join a prestigious private healthcare clinic on Harley Street, known for its excellence.
- Benefits: Competitive salary up to £38k, full-time hours, and a dynamic work environment.
- Why this job: Make a real difference in patient care while leading a high-performing team.
- Qualifications: 2-3+ years in a senior front-of-house role, preferably in healthcare or luxury services.
- Other info: Opportunity for professional growth in a fast-paced, supportive environment.
The predicted salary is between 32000 - 40000 £ per year.
A premium private healthcare clinic based on Harley Street, delivering exceptional clinical care as well as highly professional patient experience, are seeking an experienced Reception Manager (Patient Services) to lead front-of-house operations and ensure the highest standards of service, efficiency and professionalism. This is a permanent role, full-time, all on site, and it pays up to £38k depending on experience.
Reception Manager Role
Reporting to the Senior Leadership Team, you will be responsible for the day-to-day management of the Front of House function. You will oversee patient services from first contact to check-out, coordinate complex clinician diaries, support smooth clinic flow, and lead a high-performing team in a fast-paced, high-end healthcare environment. This is a hands-on leadership role requiring excellent organisational skills, attention to detail, and the ability to remain calm and solutions-focused under pressure.
Reception Manager Key Responsibilities
- Patient Experience & Front of House Leadership
- Lead by example at reception, delivering a warm, professional and discreet welcome
- Ensure a calm, organised and premium environment at all times
- Manage complex patient journeys, extended appointments and same-day procedures
- Handle sensitive conversations, concerns and complaints with empathy and professionalism
- Clinic Coordination & Diary Management
- Coordinate daily clinic schedules, room utilisation and patient flow
- Manage multiple clinician diaries alongside diagnostics and treatment schedules
- Liaise closely with clinicians, nursing and administrative teams to ensure clinics run on time
- Manage urgent changes, late arrivals and add-on appointments without compromising safety or experience
- Administration, Payments & Records
- Oversee patient registration and maintain accurate EMR records
- Manage estimates, deposits, payments, invoicing and end-of-day reconciliation
- Ensure clinic letters, reports and follow-up actions are completed accurately and promptly
- Monitor and track outstanding actions, recalls and patient communications
- People Management & Operations
- Supervise, coach and support the Front of House team on a daily basis
- Assist with rota planning and ensure appropriate cover during busy clinics
- Support onboarding and training of new team members
- Contribute to SOPs, service standards and continuous improvement initiatives
- Quality, Compliance & Communication
- Ensure compliance with GDPR, confidentiality, safeguarding, health & safety and regulatory requirements
- Act as a key communication link between patients, clinicians and senior management
- Support audits, inspections and internal quality reviews
- Monitor service performance, identify issues and suggest operational improvements
About You
- 2-3+ years’ experience in a senior front-of-house or patient services role within private healthcare, hospitality or luxury services
- Proven experience managing busy clinics, schedules and customer-facing teams
- Excellent written and verbal communication skills with a professional telephone manner
- Highly organised, detail-oriented and confident using digital systems and payment platforms
- Calm, discreet and patient-focused with strong leadership presence
Working Hours
Full-time, on-site role. Flexibility is required for early starts or late finishes on busy clinic or theatre days.
Reception Manager in Swindon employer: IDA Recruitment Ltd
Contact Detail:
IDA Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Swindon
✨Tip Number 1
Get to know the clinic's vibe! Before your interview, spend some time researching the clinic and its values. This way, you can tailor your responses to show how you fit into their culture and can enhance the patient experience.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on how you'd handle sensitive conversations or manage a busy clinic day, showcasing your calm and professional approach.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully led a team in high-pressure situations. Highlight your ability to coach and support others while maintaining a premium service environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Reception Manager in Swindon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and professionalism in your tone can make a big difference.
Tailor Your Experience: Make sure to highlight your relevant experience in patient services or front-of-house roles. We’re looking for specific examples that demonstrate your ability to manage busy clinics and lead teams effectively.
Be Detail-Oriented: Attention to detail is key in our line of work. Double-check your application for any typos or errors, and ensure that all the information is accurate and well-organised. It reflects your commitment to quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IDA Recruitment Ltd
✨Know the Clinic Inside Out
Before your interview, make sure to research the clinic thoroughly. Understand their values, services, and patient care philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed conflicts, or improved processes. Highlighting these skills will set you apart.
✨Practice Handling Sensitive Situations
Given the nature of the role, you may be asked how you would handle difficult conversations or complaints. Think of specific scenarios where you've dealt with such situations and practice articulating your approach with empathy and professionalism.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Prepare for scenarios related to managing complex schedules or ensuring patient satisfaction under pressure. Practising these responses will help you feel more confident during the interview.
