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For Companies At a Glance
- Tasks: Lead front-of-house operations and ensure exceptional patient experiences in a premium healthcare clinic.
- Company: Join a prestigious private healthcare clinic on Harley Street, known for its high standards.
- Benefits: Competitive salary up to £40k, full-time role with opportunities for professional growth.
- Why this job: Make a real difference in patient care while leading a dynamic team in a fast-paced environment.
- Qualifications: 2-3+ years in a senior front-of-house or patient services role, excellent communication skills required.
- Other info: Hands-on leadership role with a focus on quality, compliance, and continuous improvement.
The predicted salary is between 32000 - 40000 £ per year.
A premium private healthcare clinic based on Harley Street, delivering exceptional clinical care as well as highly professional patient experience, are seeking an experienced Reception Manager (Patient Services) to lead front-of-house operations and ensure the highest standards of service, efficiency and professionalism. This is a permanent role, full-time, all on site, and it pays up to £40k depending on experience.
Reception Manager Role
Reporting to the Senior Leadership Team, you will be responsible for the day-to-day management of the Front of House function. You will oversee patient services from first contact to check-out, coordinate complex clinician diaries, support smooth clinic flow, and lead a high-performing team in a fast-paced, high-end healthcare environment. This is a hands-on leadership role requiring excellent organisational skills, attention to detail, and the ability to remain calm and solutions-focused under pressure.
Reception Manager Key Responsibilities
- Patient Experience & Front of House Leadership
- Lead by example at reception, delivering a warm, professional and discreet welcome
- Ensure a calm, organised and premium environment at all times
- Manage complex patient journeys, extended appointments and same-day procedures
- Handle sensitive conversations, concerns and complaints with empathy and professionalism
- Clinic Coordination & Diary Management
- Coordinate daily clinic schedules, room utilisation and patient flow
- Manage multiple clinician diaries alongside diagnostics and treatment schedules
- Liaise closely with clinicians, nursing and administrative teams to ensure clinics run on time
- Manage urgent changes, late arrivals and add-on appointments without compromising safety or experience
- Administration, Payments & Records
- Oversee patient registration and maintain accurate EMR records
- Manage estimates, deposits, payments, invoicing and end-of-day reconciliation
- Ensure clinic letters, reports and follow-up actions are completed accurately and promptly
- Monitor and track outstanding actions, recalls and patient communications
- People Management & Operations
- Supervise, coach and support the Front of House team on a daily basis
- Assist with rota planning and ensure appropriate cover during busy clinics
- Support onboarding and training of new team members
- Contribute to SOPs, service standards and continuous improvement initiatives
- Quality, Compliance & Communication
- Ensure compliance with GDPR, confidentiality, safeguarding, health & safety and regulatory requirements
- Act as a key communication link between patients, clinicians and senior management
- Support audits, inspections and internal quality reviews
- Monitor service performance, identify issues and suggest operational improvements
About You
- 2-3+ years’ experience in a senior front-of-house or patient services role within private healthcare, hospitality or luxury services
- Proven experience managing busy clinics, schedules and customer-facing teams
- Excellent written and verbal communication skills with a professional telephone manner
- Highly organised, detail-oriented and confident using digital systems and payment platforms
- Calm, discreet and patient-focused with strong leadership presence
Working Hours
Full-time, on-site role. Flexibility is required for early starts or late finishes on busy clinic or theatre days.
Reception Manager employer: IDA Recruitment Ltd
Contact Detail:
IDA Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Get to know the clinic inside out! Familiarise yourself with their services, values, and patient experience approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Reception Manager, you'll need to handle sensitive conversations with empathy. Role-play scenarios with friends or family to build your confidence in addressing various patient concerns.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed complex schedules or improved patient flow in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in front-of-house or patient services roles. We want to see how you've managed busy environments and led teams, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for this role. Use the job description as a guide and sprinkle in keywords that match our expectations. It shows us you’re genuinely interested and have done your homework!
Be Professional Yet Personable: Remember, we’re looking for someone who can deliver a warm and professional welcome. Your written application should reflect that balance—be friendly but maintain professionalism throughout.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IDA Recruitment Ltd
✨Know the Clinic Inside Out
Before your interview, make sure to research the clinic thoroughly. Understand their values, services, and what sets them apart in the healthcare sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure environments. Highlight your ability to remain calm and solutions-focused, as this is crucial for the role.
✨Demonstrate Your Organisational Prowess
Be ready to discuss your experience with managing complex schedules and patient journeys. Bring specific examples of how you've coordinated multiple tasks simultaneously while ensuring a premium patient experience. This will illustrate your attention to detail and organisational skills.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in the role, such as handling sensitive conversations or managing last-minute changes, and prepare your responses to demonstrate your empathy and professionalism.
