At a Glance
- Tasks: Guide patients from enquiry to treatment, handling inbound calls and managing appointments.
- Company: Located on prestigious Harley Street, we are a renowned centre for laser eye surgery.
- Benefits: Full training provided for initial patient assessments and a supportive team environment.
- Other info: Experience in healthcare or luxury retail is desirable but not essential.
- Why this job: Join a high-performing team focused on delivering exceptional patient experiences.
- Qualifications: Minimum 2 years in consultative sales or a target-driven customer-facing role required.
Based on prestigious Harley Street in the heart of London, we are an internationally recognised centre of excellence for laser eye surgery and refractive care. Known for clinical innovation, exceptional patient outcomes, and world-class service, we deliver life-changing vision correction to patients from across the UK and internationally.
We are now seeking an ambitious, personable, and highly organised Patient Sales Executive with a strong sales mindset to join our friendly and high-performing team. This is a fantastic opportunity for a confident sales professional who thrives in a fast-paced, patient-focused environment and is motivated by achieving targets while delivering an outstanding customer experience.
Patient Sales Executive - The Role
You will play a key part in guiding patients through their journey—from first enquiry through to consultation and treatment. Key responsibilities include:
- Handling inbound enquiries via phone and email in a professional, confident manner
- Converting enquiries into booked consultations and treatments
- Supporting patients through their decision-making journey with care and clarity
- Managing appointment diaries, bookings, and follow-up activity
- Meeting patients face-to-face in clinic and delivering a premium first impression
- Conducting initial patient assessments (full training provided)
- Maintaining accurate CRM records and patient pipelines
- Following up leads to maximise conversion opportunities
- Working closely with surgeons, optometrists, and the wider clinical team
- Consistently achieving individual and team KPIs and sales targets
- Contributing to continuous improvement of the patient experience
About You
We are looking for a Patient Sales Executive who is:
- Naturally confident, warm, and excellent at building rapport
- Highly motivated by targets, sales performance, and results
- Experienced in consultative sales or a target-driven customer-facing role (minimum 2 years)
- Skilled at handling objections and closing conversions
- Organised, proactive, and able to manage multiple priorities
- Calm under pressure in a busy clinic environment
- A strong communicator, both in person and over the phone
- A positive, team-oriented professional with a strong work ethic
Experience in healthcare, private medical, luxury retail, or premium customer service environments is highly desirable but not essential.
Patient Sales Executive – no cold calling employer: IDA Recruitment Ltd
At IDA Recruitment Ltd, we pride ourselves on fostering a supportive and collaborative work culture that values each team member's contributions. Located in the vibrant area of Piccadilly, our small office environment encourages personal growth and offers opportunities for professional development, making it an excellent place for those seeking meaningful employment while supporting our leadership team.
