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- Tasks: Be the face of our luxury clinic, coordinating patient care and managing consultant schedules.
- Company: Join a prestigious private eye clinic on Harley Street, known for exceptional service.
- Benefits: Earn up to £33k with Monday to Friday hours and opportunities for overtime.
- Why this job: Work in a sophisticated environment, interacting with high-profile clients and making a real difference.
- Qualifications: Experience in luxury settings and excellent communication skills are essential.
- Other info: Enjoy a dynamic role with a focus on discretion and personalised patient care.
The predicted salary is between 24000 - 36000 £ per year.
An exceptional opportunity has arisen for a polished and impeccably presented Patient Coordinator/ Private Medical Receptionist to join an independent private eye clinic on Harley Street, moments from Bond Street station. This is far more than a traditional reception role. It is a position suited to an individual accustomed to operating within ultra-high-net-worth environments, where discretion, refinement and anticipatory service are second nature.
The role offers a salary of up to £33k and operates on a Monday - Friday (9am - 6pm) basis with some overtime required at times to coordinate emergency appointments. We are seeking a candidate from a high net worth, luxury-led background. Some previous office experience is essential, and candidates must also demonstrate a career history within one or more of the following environments:
- Five-star or ultra-luxury hotels
- Private members’ clubs
- Luxury fashion houses or flagship boutiques
- UHNW private household or private PA roles
- Any high-end concierge or bespoke client services
This Patient Coordinator / Receptionist role requires a naturally sophisticated communicator who understands the expectations of discerning clientele and is entirely comfortable interacting with high-profile individuals, consultants and private patients. The clinic is renowned for delivering an exceptional, discreet and highly personalised service within an elegant, calming setting. Specialising in complex, blindness-related conditions, the practice also has a rapidly expanding medical trials division, further enhancing its reputation at the forefront of private ophthalmic care.
As a key ambassador for the clinic, you will:
- Act as the first point of contact for consultants and patients, delivering a seamless, concierge-style experience at every touchpoint
- Coordinate emergency surgical procedures at short notice, confidently managing multiple consultant diaries and liaising with surgeons, ophthalmic technicians, nurses and anaesthetists
- Provide refined, articulate and highly professional communication across all channels - in person, by telephone and via email
- Manage up to consultant clinic diaries with precision and discretion
- Process payments confidentially and respond to sensitive patient treatment enquiries
- Oversee operational and administrative responsibilities including stock control, ordering of clinical supplies and coordination of maintenance services
- Uphold immaculate standards of personal presentation, confidentiality and service excellence at all times
Shifts: 8.00am-5.00pm, 9.00am-6.00pm, 10.00am-7.00pm
Patient Coordinator / Receptionist employer: IDA Recruitment Ltd
Contact Detail:
IDA Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator / Receptionist
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury and healthcare sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or even casual meet-ups to get your name out there.
✨Tip Number 2
Polish your personal brand! Make sure your online presence reflects the sophisticated image you want to project. Update your LinkedIn profile with relevant experiences and skills that align with high-end client service roles. We want to see that you’re ready for the spotlight!
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with high-profile individuals, we suggest rehearsing how you’d handle various scenarios. Role-play with a friend or family member to build confidence in delivering that refined, articulate communication.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for candidates who fit the bill, so don’t hesitate to showcase your experience in luxury environments and your passion for exceptional service.
We think you need these skills to ace Patient Coordinator / Receptionist
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous roles you've had in high-end environments, like luxury hotels or private member clubs. We want to see how your background aligns with the sophisticated service we provide at our clinic.
Be Polished and Professional: Since this role is all about first impressions, ensure your application reflects your impeccable presentation skills. Use a clean format and professional language that mirrors the elegance of our clinic.
Tailor Your Communication Style: When writing your application, think about how you would communicate with high-profile clients. We’re looking for articulate and refined communication, so let that shine through in your cover letter and CV.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exceptional opportunity!
How to prepare for a job interview at IDA Recruitment Ltd
✨Dress to Impress
Given the high-end nature of the role, it's crucial to present yourself impeccably. Opt for smart, professional attire that reflects the luxury environment of the clinic. Remember, first impressions count!
✨Know Your Stuff
Familiarise yourself with the clinic's services and the specific needs of high-net-worth clients. Be prepared to discuss how your previous experience in luxury settings can translate into providing exceptional patient care.
✨Showcase Your Communication Skills
As a Patient Coordinator, you'll need to communicate effectively with both patients and medical professionals. Practice articulating your thoughts clearly and confidently, and be ready to demonstrate your ability to handle sensitive situations with discretion.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage multiple tasks under pressure. Think of examples from your past roles where you successfully coordinated complex schedules or handled emergencies with poise.