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For Companies At a Glance
- Tasks: Manage patient appointments and ensure a smooth care experience.
- Company: Join a prestigious private eye clinic on Harley Street, known for excellence.
- Benefits: Earn up to £28,000 plus commission, with potential OTE of £40-60k.
- Why this job: Make a real impact in patient care while developing your sales skills.
- Qualifications: Sales or account management experience required; clinic experience is a plus.
- Other info: Full-time role with varied shifts and potential for Saturday work post-probation.
The predicted salary is between 24000 - 32000 £ per year.
A renowned private medical clinic based on Harley Street urgently requires a Clinic Coordinator / Receptionist to meet and greet patients and coordinate diaries for clinicians and nurses. Housed in the most beautiful offices, the Clinic Coordinator / Receptionist role pays up to £30,000 plus benefits. We are looking for a minimum of 2 years of experience in customer-facing roles. This is a permanent role. Hours: 42 hours a week, including a 1-hour lunch break. Shifts are typically 6:30-15:00, 08:00-16:30, 9:00-17:30, 9:30-18:00 and 12:00-20:30. The candidates for the Clinic Coordinator/Receptionist position need to be self-motivated and eager to learn, as well as able to take direct feedback on board that is constructive but not personal, given the busy nature of the clinic. Clinic Coordinator / Receptionist duties: You will need to provide all the information that the client requires to enjoy their visit to the clinic. Meet and greet patients and ensure all the patients’ needs are met while visiting the practice Liaising with Surgeons, Optometrists, Nurses and Patient Care Coordinators to ensure the smooth running of the patient\’s journey within the clinic Managing and coordinating multiple complex diaries of 8 Optometrists and 4 Surgeons. Initial point of contact and gatekeeping for all patients, daily vendors, visiting clinicians and contractors Taking payments and processing refunds on several databases Gathering feedback from patients via questionnaires, testimonials and electronic methods Keeping clinic areas clean and tidy and of an excellent standard To complete all relevant administration, including scanning patient information, booking appointments, preparing templates, updating patient databases and making sure legal documents are submitted correctly
Patient Care Coordinator employer: IDA Recruitment Ltd
Contact Detail:
IDA Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Coordinator
✨Tip Number 1
Familiarise yourself with the specific services offered by the clinic. Understanding the treatments and procedures will help you engage with patients more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those who have experience in patient care or sales roles. They can provide valuable insights and may even refer you to opportunities within the clinic.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview process. Being able to showcase your ability to build rapport with patients through practical examples will set you apart from other candidates.
✨Tip Number 4
Research common KPIs in patient care roles and be ready to discuss how you have met or exceeded similar targets in your previous positions. This will show your potential employer that you understand the importance of performance metrics.
We think you need these skills to ace Patient Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or account management, especially if you have worked in a clinic before. Use specific examples to demonstrate how you've built rapport with clients and met sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Patient Care Coordinator role. Mention your understanding of the importance of patient care and how your skills align with the responsibilities outlined in the job description.
Highlight Key Skills: Emphasise your ability to work independently and as part of a team. Include any experience you have with managing diaries, booking appointments, and maintaining accurate records, as these are crucial for the role.
Follow Up: After submitting your application, consider sending a polite follow-up email after a week. This shows your continued interest in the position and can help keep your application top of mind for the hiring team.
How to prepare for a job interview at IDA Recruitment Ltd
✨Showcase Your Sales Experience
Make sure to highlight your previous sales or account management experience during the interview. Be prepared to discuss specific examples of how you've met or exceeded targets in the past, as this role is KPI based.
✨Demonstrate Patient Rapport Skills
Since building rapport with patients is crucial for this position, think of instances where you've successfully connected with clients or customers. Share these stories to illustrate your ability to create a positive patient experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work independently. Prepare by thinking about how you would handle various situations related to patient care and appointment management.
✨Understand the Clinic's Services
Research the clinic and its services thoroughly before the interview. Being knowledgeable about what they offer will not only impress the interviewers but also help you articulate how you can contribute to improving patient experiences.
