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For Companies At a Glance
- Tasks: Lead front-of-house operations and ensure exceptional patient experiences in a premium healthcare clinic.
- Company: A prestigious private healthcare clinic on Harley Street, known for its high standards.
- Benefits: Competitive salary up to £40k, full-time role with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in patient care and service quality.
- Qualifications: 2-3+ years in a senior front-of-house or patient services role, excellent communication skills.
- Other info: Fast-paced environment with a focus on quality, compliance, and continuous improvement.
The predicted salary is between 36000 - 48000 £ per year.
A premium private healthcare clinic based on Harley Street, delivering exceptional clinical care as well as highly professional patient experience, are seeking an experienced Reception Manager (Patient Services) to lead front-of-house operations and ensure the highest standards of service, efficiency and professionalism. This is a permanent role, full-time, all on site, and it pays up to £40k depending on experience.
The Reception Manager Role
Reporting to the Senior Leadership Team, you will be responsible for the day-to-day management of the Front of House function. You will oversee patient services from first contact to check-out, coordinate complex clinician diaries, support smooth clinic flow, and lead a high-performing team in a fast-paced, high-end healthcare environment. This is a hands-on leadership role requiring excellent organisational skills, attention to detail, and the ability to remain calm and solutions-focused under pressure.
Responsibilities
- Patient Experience & Front of House Leadership: Lead by example at reception, delivering a warm, professional and discreet welcome; ensure a calm, organised and premium environment at all times; manage complex patient journeys, extended appointments and same-day procedures; handle sensitive conversations, concerns and complaints with empathy and professionalism.
- Clinic Coordination & Diary Management: Coordinate daily clinic schedules, room utilisation and patient flow; manage multiple clinician diaries alongside diagnostics and treatment schedules; liaise closely with clinicians, nursing and administrative teams to ensure clinics run on time; manage urgent changes, late arrivals and add-on appointments without compromising safety or experience.
- Administration, Payments & Records: Oversee patient registration and maintain accurate EMR records; manage estimates, deposits, payments, invoicing and end-of-day reconciliation; ensure clinic letters, reports and follow-up actions are completed accurately and promptly; monitor and track outstanding actions, recalls and patient communications.
- People Management & Operations: Supervise, coach and support the Front of House team on a daily basis; assist with rota planning and ensure appropriate cover during busy clinics; support onboarding and training of new team members; contribute to SOPs, service standards and continuous improvement initiatives.
- Quality, Compliance & Communication: Ensure compliance with GDPR, confidentiality, safeguarding, health & safety and regulatory requirements; act as a key communication link between patients, clinicians and senior management; support audits, inspections and internal quality reviews; monitor service performance, identify issues and suggest operational improvements.
About You
- 2-3+ years experience in a senior front-of-house or patient services role within private healthcare, hospitality or luxury services
- Proven experience managing busy clinics, schedules and customer-facing teams
- Excellent written and verbal communication skills with a professional telephone manner
- Highly organised, detail-oriented and confident using digital systems and payment platforms
- Calm, discreet and patient-focused with strong leadership presence
Working Hours
Full-time, on-site role. Flexibility is required for early starts or late finishes on busy clinic or theatre days.
Reception Manager in London employer: IDA Recruitment Ltd
Contact Detail:
IDA Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who know the ins and outs of private clinics. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient services and front-of-house management. We recommend role-playing with a friend to nail down your responses and show off your calm, professional demeanour under pressure.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a premium healthcare setting. Make sure your outfit reflects the professionalism and attention to detail that the role demands.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and professionalism in your tone can make a big difference.
Tailor Your Experience: Make sure to highlight your relevant experience in patient services or front-of-house roles. We’re looking for specific examples that demonstrate your ability to manage busy clinics and lead teams effectively.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate attention to detail, so proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IDA Recruitment Ltd
✨Know the Clinic Inside Out
Before your interview, make sure to research the clinic thoroughly. Understand their values, services, and patient care philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure environments. Highlight your ability to remain calm and solutions-focused, as this is crucial for the role.
✨Demonstrate Your Organisational Prowess
Be ready to discuss your experience with managing complex schedules and patient journeys. Bring specific examples of how you've coordinated multiple tasks simultaneously while ensuring a premium patient experience. This will illustrate your organisational skills effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding handling sensitive conversations or complaints. Think of scenarios from your past experiences where you turned a challenging situation into a positive outcome, showcasing your empathy and professionalism.
