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- Tasks: Lead and manage a dynamic call centre focused on generating leads and booking appointments.
- Company: Join a vibrant business in a fast-paced sales environment.
- Benefits: Competitive salary, growth opportunities, and a supportive team culture.
- Other info: Perfect for those who thrive in a hands-on management role.
- Why this job: Make a real impact by driving performance and building strong client relationships.
- Qualifications: Experience in managing call centres or sales teams is essential.
The predicted salary is between 35000 - 45000 £ per year.
We are currently seeking a confident and enthusiastic call centre manager to join our clients business in a dynamic sales environment. This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines. The successful candidate will take ownership of the call centre, including performance, recruitment, structure and supporting the onboarding and growth of new clients.
Key Responsibilities
- Manage day-to-day running of the call centre
- Drive performance across lead generation and appointment setting
- Recruit, onboard, and train new staff
- Implement structure, processes, and accountability across the team
- Monitor call quality, dial activity, and individual performance
- Conduct 1-1s, coaching, and performance management
- Handle underperformance and disciplinary processes
- Support onboarding of new clients
- Work with clients to build and manage their appointment diaries
- Ensure campaigns are set up correctly and performing
- Help expand postcode coverage and lead volume across campaign
- Maintain strong communication between call centre and clients
- Work with senior management to scale the operation
- Maintain standards in line with compliance and company expectations
Key Requirements
- Previous experience managing a call centre or sales/lead generation team
- Strong understanding of outbound lead generation environments
- Proven ability to improve team performance
- Experience recruiting and building teams
- Confident managing staff and addressing performance issues
- Able to manage both internal team performance and external client expectations
- Hands-on management style
If you thrive in a call centre sales environment and are looking for your next challenge we encourage you to apply.
Call Centre Manager in Norwich employer: ID Recruitment
Contact Detail:
ID Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Call Centre Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to call centre management. Think about your past experiences and how they relate to driving performance and managing teams. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which is exactly what employers are looking for.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that interview. Let’s get you into that dream job!
We think you need these skills to ace Call Centre Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the call centre manager role. Highlight your previous experience in managing teams and driving performance, as this will show us you’re the right fit for our dynamic sales environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a call centre and how your hands-on management style can help us scale operations. Be confident and enthusiastic – we love that!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve team performance and manage client expectations. Numbers speak volumes, so if you’ve increased lead generation or improved appointment setting, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at ID Recruitment
✨Know Your Numbers
Before the interview, brush up on key metrics related to call centre performance. Be ready to discuss how you've driven lead generation and appointment setting in your previous roles. This shows you understand the business and can hit the ground running.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed teams in the past. Highlight your hands-on management style and how you've addressed underperformance. This will demonstrate your ability to lead and inspire a team effectively.
✨Understand Client Needs
Research the company and its clients. Be prepared to discuss how you would support onboarding new clients and manage their expectations. Showing that you can maintain strong communication between the call centre and clients will set you apart.
✨Be Ready for Scenario Questions
Expect questions about handling difficult situations, like managing underperformance or implementing new processes. Think of specific scenarios from your experience where you successfully navigated challenges, as this will showcase your problem-solving skills.