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- Tasks: Lead a dynamic call centre focused on generating leads and booking appointments.
- Company: Join a vibrant business in a fast-paced sales environment.
- Benefits: Competitive salary, career growth, and a supportive team culture.
- Other info: Exciting opportunity for personal and professional development.
- Why this job: Take charge of a call centre and make a real impact on client success.
- Qualifications: Experience in managing call centres or sales teams is essential.
The predicted salary is between 35000 - 45000 £ per year.
We are currently seeking a confident and enthusiastic call centre manager to join our clients business in a dynamic sales environment. This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines. The successful candidate will take ownership of the call centre, including performance, recruitment, structure and supporting the onboarding and growth of new clients.
Key Responsibilities
- Manage day-to-day running of the call centre
- Drive performance across lead generation and appointment setting
- Recruit, onboard, and train new staff
- Implement structure, processes, and accountability across the team
- Monitor call quality, dial activity, and individual performance
- Conduct 1-1s, coaching, and performance management
- Handle underperformance and disciplinary processes
- Support onboarding of new clients
- Work with clients to build and manage their appointment diaries
- Ensure campaigns are set up correctly and performing
- Help expand postcode coverage and lead volume across campaign
- Maintain strong communication between call centre and clients
- Work with senior management to scale the operation
- Maintain standards in line with compliance and company expectations
Key Requirements
- Previous experience managing a call centre or sales/lead generation team
- Strong understanding of outbound lead generation environment
Call Centre Manager in Norfolk employer: ID Recruitment
Contact Detail:
ID Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Call Centre Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to call centre management. Think about how you’d handle performance issues or scale operations, and be ready to share your success stories. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and goals. Use our website to find roles that excite you and match your skills. Tailor your approach to each company to show you’re genuinely interested.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit.
We think you need these skills to ace Call Centre Manager in Norfolk
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about managing a call centre and driving performance. Use positive language and express why you’re keen to join our dynamic team.
Tailor Your Experience: Make sure to highlight your relevant experience in managing call centres or sales teams. We love seeing how your past roles have prepared you for this position, so don’t hold back on sharing specific examples of your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ID Recruitment
✨Know Your Numbers
Before the interview, brush up on key metrics related to call centre performance. Be ready to discuss how you've driven lead generation and appointment setting in your previous roles. This shows you understand the business and can hit the ground running.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed teams in the past. Think about specific instances where you recruited, trained, or coached staff to improve performance. This will demonstrate your ability to lead and inspire a team.
✨Understand Client Needs
Research the company and its clients before the interview. Be prepared to discuss how you would support onboarding new clients and manage their appointment diaries. Showing that you can align with client expectations will set you apart.
✨Be Ready for Scenario Questions
Expect questions about handling underperformance and disciplinary processes. Prepare scenarios where you've successfully navigated these challenges. This will highlight your problem-solving skills and your ability to maintain team morale.