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- Tasks: Lead and manage a dynamic call centre focused on appointment setting and client pipelines.
- Company: Join a vibrant business in a fast-paced sales environment.
- Benefits: Competitive salary, growth opportunities, and a supportive team culture.
- Other info: Perfect for those who thrive in a high-energy, results-driven atmosphere.
- Why this job: Take ownership of a call centre and drive real results in lead generation.
- Qualifications: Experience in managing call centres or sales teams is essential.
The predicted salary is between 35000 - 45000 £ per year.
We are currently seeking a confident and enthusiastic call centre manager to join our clients business in a dynamic sales environment. This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines. The successful candidate will take ownership of the call centre, including performance, recruitment, structure and supporting the onboarding and growth of new clients.
Key Responsibilities
- Manage day-to-day running of the call centre
- Drive performance across lead generation and appointment setting
- Recruit, onboard, and train new staff
- Implement structure, processes, and accountability across the team
- Monitor call quality, dial activity, and individual performance
- Conduct 1-1s, coaching, and performance management
- Handle underperformance and disciplinary processes
- Support onboarding of new clients
- Work with clients to build and manage their appointment diaries
- Ensure campaigns are set up correctly and performing
- Help expand postcode coverage and lead volume across campaign
- Maintain strong communication between call centre and clients
- Work with senior management to scale the operation
- Maintain standards in line with compliance and company expectations
Key Requirements
- Previous experience managing a call centre or sales/lead generation team
- Strong understanding of outbound lead generation environments
- Proven ability to improve team performance
- Experience recruiting and building teams
- Confident managing staff and addressing performance issues
- Able to manage both internal team performance and external client expectations
- Hands-on management style
If you thrive in a call centre sales environment and are looking for your next challenge we encourage you to apply.
Call Centre Manager in England employer: ID Recruitment
Contact Detail:
ID Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Call Centre Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to call centre management. Think about your past experiences and how they align with the responsibilities listed in the job description. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your interest in joining their team.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Call Centre Manager in England
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about managing a call centre and driving performance. A bit of personality can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your previous experience in managing call centres or sales teams. We’re looking for specific examples of how you've improved team performance or handled recruitment. Tailoring your application to reflect our key requirements will show us you’re the right fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to outline your achievements and skills, so we can quickly see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our dynamic team!
How to prepare for a job interview at ID Recruitment
✨Know Your Numbers
Before the interview, brush up on key metrics related to call centre performance. Be ready to discuss how you've driven lead generation and appointment setting in your previous roles. This shows you understand the business and can hit the ground running.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed teams in the past. Highlight your hands-on management style and how you've addressed underperformance. This will demonstrate your ability to lead and inspire a team effectively.
✨Understand Client Needs
Research the company and its clients. Be prepared to discuss how you would support onboarding new clients and manage their appointment diaries. Showing that you can align the call centre's goals with client expectations is crucial.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current challenges and future goals. This not only shows your interest but also gives you insight into how you can contribute to scaling the operation and improving performance.