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- Tasks: Lead and manage a dynamic call centre focused on generating leads and booking appointments.
- Company: Join a vibrant business in a fast-paced sales environment.
- Benefits: Competitive salary, growth opportunities, and a supportive team culture.
- Other info: Perfect for those who thrive in a high-energy, results-driven environment.
- Why this job: Take ownership of a call centre and make a real impact on client success.
- Qualifications: Experience in managing call centres or sales teams is essential.
The predicted salary is between 35000 - 45000 £ per year.
We are currently seeking a confident and enthusiastic call centre manager to join our clients business in a dynamic sales environment. This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines. The successful candidate will take ownership of the call centre, including performance, recruitment, structure and supporting the onboarding and growth of new clients.
Key Responsibilities
- Manage day-to-day running of the call centre
- Drive performance across lead generation and appointment setting
- Recruit, onboard, and train new staff
- Implement structure, processes, and accountability across the team
- Monitor call quality, dial activity, and individual performance
- Conduct 1-1s, coaching, and performance management
- Handle underperformance and disciplinary processes
- Support onboarding of new clients
- Work with clients to build and manage their appointment diaries
- Ensure campaigns are set up correctly and performing
- Help expand postcode coverage and lead volume across campaign
- Maintain strong communication between call centre and clients
- Work with senior management to scale the operation
- Maintain standards in line with compliance and company expectations
Key Requirements
- Previous experience managing a call centre or sales/lead generation team
- Strong understanding of outbound lead generation environments
- Proven ability to improve team performance
- Experience recruiting and building teams
- Confident managing staff and addressing performance issues
- Able to manage both internal team performance and external client expectations
- Hands-on management style
If you thrive in a call centre sales environment and are looking for your next challenge we encourage you to apply.
Call Centre Manager employer: ID Recruitment
Contact Detail:
ID Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the key responsibilities of the role. Practise your answers so you can confidently showcase your skills in managing teams and driving performance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Call Centre Manager
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about managing a call centre and driving performance. Use positive language and express why you’re the perfect fit for this dynamic sales environment.
Tailor Your Experience: Make sure to highlight your previous experience in managing call centres or lead generation teams. We’re looking for specific examples of how you've improved team performance or successfully onboarded new staff. This will help us see how your skills align with our needs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Focus on your key achievements and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ID Recruitment
✨Know Your Numbers
Before the interview, brush up on key metrics related to call centre performance. Be ready to discuss how you've driven lead generation and appointment setting in your previous roles. This shows you understand the business and can hit the ground running.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed teams in the past. Highlight your hands-on management style and how you've addressed underperformance. This will demonstrate your ability to lead and inspire a team effectively.
✨Understand Client Needs
Research the company and its clients. Be prepared to discuss how you would support onboarding new clients and manage their expectations. Showing that you can build strong relationships with clients will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's goals and challenges in the call centre space. This not only shows your interest but also gives you insight into how you can contribute to their success. It’s a great way to engage with the interviewers.