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- Tasks: Lead and scale a dynamic call centre focused on booking appointments and generating leads.
- Company: Join a growing company that values innovation and teamwork.
- Benefits: Competitive salary, career growth opportunities, and a hands-on management role.
- Other info: Perfect for those who want to shape the future of a growing business.
- Why this job: Take ownership of performance and make a real impact in a thriving environment.
- Qualifications: Experience in managing call centres or lead generation teams is essential.
The predicted salary is between 35000 - 45000 £ per year.
We are working on behalf of our client who is currently recruiting for a call centre manager. This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines. The successful candidate will take ownership of the call centre, including performance, recruitment, structure and supporting the onboarding and growth of new clients.
Key Responsibilities
- Manage day-to‑day running of the call centre
- Drive performance across lead generation and appointment setting
- Recruit, onboard, and train new staff
- Implement structure, processes, and accountability across the team
- Monitor call quality, dial activity, and individual performance
- Conduct 1-1s, coaching, and performance management
- Handle underperformance and disciplinary processes
- Support onboarding of new clients (solar, windows, etc.)
- Work with clients to build and manage their appointment diaries
- Ensure campaigns are set up correctly and performing
- Help expand postcode coverage and lead volume across campaign
- Maintain strong communication between call centre and clients
- Work with senior management to scale the operation
- Maintain standards in line with compliance and company expectations
Key Requirements
- Previous experience managing a call centre or sales/lead generation team
- Strong understanding of outbound lead generation environments
- Proven ability to improve team performance
- Experience recruiting and building teams
- Confident managing staff and addressing performance issues
- Able to manage both internal team performance and external client expectations
- Hands‑on management style
If you want a hands‑on role rather than something purely administrative, where you can take real ownership of performance, hiring, and growth, this is a fantastic opportunity to help shape and build the call centre as the business expands.
Call Centre Manager in Norwich employer: ID Recruitment Ltd
Contact Detail:
ID Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Call Centre Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Tailor your answers to show how your experience in managing call centres aligns with their needs. We want to see you shine, so practice common interview questions and scenarios!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've driven performance and managed teams in previous roles. Highlight your hands-on management style and how it has led to success in lead generation environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Call Centre Manager position!
We think you need these skills to ace Call Centre Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Call Centre Manager. Highlight your experience in managing teams, improving performance, and any specific achievements in lead generation. We want to see how you can bring value to our client!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on role. Share your passion for team management and how you've successfully scaled operations in the past. Let us know why you want to join our client's journey!
Showcase Relevant Experience: When filling out your application, be sure to showcase your previous experience in call centres or sales environments. We’re looking for proven results, so don’t hold back on sharing specific examples of how you’ve driven performance and managed teams.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at ID Recruitment Ltd
✨Know Your Numbers
Before the interview, brush up on key metrics related to call centre performance. Be ready to discuss how you've driven lead generation and appointment setting in previous roles. This shows you understand the business and can hit the ground running.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed teams in the past. Highlight your hands-on management style and how you've addressed performance issues or underperformance. This will demonstrate your ability to lead and inspire a team.
✨Understand Client Needs
Familiarise yourself with the types of clients the company works with, like those in solar or windows. Be prepared to discuss how you would support onboarding new clients and manage their appointment diaries effectively.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in scaling the operation and improving performance. Inquire about their current challenges and how you can contribute to overcoming them. This will position you as a proactive candidate who is genuinely interested in the role.