Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a high-performing call centre team in a fast-paced environment.
- Company: Fast-growing lead generation business in the solar and home improvement sector.
- Benefits: Competitive salary with uncapped OTE, plus opportunities for growth and influence.
- Other info: Join a dynamic company with rapid growth plans, including international expansion.
- Why this job: Shape and scale a call centre while making a real impact on performance.
- Qualifications: Experience in managing call centres or outbound sales teams is essential.
The predicted salary is between 35000 - 40000 £ per year.
A hands-on Call Centre Manager to take full ownership of their operation. This is a fantastic opportunity to build, scale, and shape a call centre from the ground up, with real influence on performance, structure, and growth.
THE ROLE
- Manage and develop a high-performing outbound lead generation team, focused on booking appointments and building client pipelines.
- Drive results, improve performance and support both your team and clients.
KEY RESPONSIBILITIES
- Lead the day-to-day running of the call centre.
- Drive performance across lead generation & appointment setting.
- Recruit, onboard, and train new team members.
- Implement structure, processes, and accountability.
- Monitor KPIs including call quality, dial activity & conversions.
- Conduct 1-1s, coaching & performance management.
- Support onboarding of new clients and campaigns.
- Work closely with clients to manage appointment diaries.
- Collaborate with senior leadership to scale the operation.
WHAT WE ARE LOOKING FOR
- Experience managing a call centre or outbound sales/lead generation team.
- Strong understanding of KPI-driven environments.
- Proven ability to improve performance and grow teams.
- Confident in recruitment, coaching & managing underperformance.
- Comfortable balancing team leadership and client relationships.
- A hands-on, driven leader who thrives in a fast-paced environment.
ABOUT THE BUSINESS
- Established lead generation company in solar & home improvement.
- Works with multiple UK clients, delivering high-quality leads.
- Strong reputation with excellent client feedback.
- Rapid growth plans, including international expansion (US).
If you’re a driven Call Centre Manager ready to take ownership and make a real impact, we would love to hear from you.
Call Center Manager in Norwich employer: ID Recruitment Ltd
Contact Detail:
ID Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Manager in Norwich
✨Tip Number 1
Get to know the company inside out before your interview. Research their values, culture, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Call Centre Manager. Highlight your successes in managing teams and driving performance—this is your chance to shine!
✨Tip Number 3
Don’t just sit back and wait for the interview. Reach out to current employees on LinkedIn to get insights about the company culture and expectations. This can give you an edge and help you connect during your interview.
✨Tip Number 4
After your interview, follow up with a thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It’s a small gesture that can make a big difference!
We think you need these skills to ace Call Center Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Manager role. Highlight your experience in managing teams, improving performance, and any specific achievements in lead generation. We want to see how you can bring value to our fast-growing business!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for leading teams and driving results, and don’t forget to mention your hands-on approach. We love a good story!
Showcase Your KPI Knowledge: Since we’re all about performance, make sure to showcase your understanding of KPIs in your application. Talk about how you've used data to drive decisions and improve team performance in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to stand out. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at ID Recruitment Ltd
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to call centres. Be ready to discuss how you've driven performance in previous roles, including specific metrics like conversion rates and call quality.
✨Showcase Your Leadership Style
Prepare examples that highlight your hands-on leadership approach. Think about times when you’ve successfully coached team members or improved performance. This will demonstrate your ability to lead from the front.
✨Understand the Business
Research the company’s position in the solar and home improvement sector. Familiarise yourself with their clients and the challenges they face. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth plans and how they measure success. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals.